Call Center

2 weeks ago


Pretoria, Gauteng, South Africa Leisure and Adventure Full time
Manage large amounts of inbound and outbound calls in a timely manner.

Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

Seize opportunities to upsell products when they arise.

Build sustainable relationships and engage customers by taking the extra mile.

Meet personal/team qualitative and quantitative targets.

Search and ascertain prospective clients and leads.

Understand and learn about products or services.

Maintain positive relationship with prospective customers.

Provide solutions to align with pain points if the various customers.

Cold call in order to reach out to customers.

Achieve sales targets; Identify buyer persona profile in order to identify KPIs;
Maintain client database and records.

Prepare monthly and weekly reports.

Monitor competition by gathering information on pricing/products/ trends in the market.

Resolve customer complaints and provide solutions via team effort.

Keep up to date with the best practices and trends in the industry.

Coordinate sales efforts with marketing and company programs.


Preparing and giving sales presentations to prospective clients; Initiate negotiating contracts with clients by liaising with management; Manage month-end closing processes.

Build strong customer relationships to ensure they are satisfied and long-lasting customers.

Requirements Work Experience Required: 2 years working as a sales representative or call center agent.

Preferred Language(s)

Proficiency:
English Afrikaans Zulu/Xhosa.

Preferred Qualification(s): Grade 12 qualification or higher.

For more details Call/WhatsApp Nkosinathi Given

Experience:

  • Sales: 1 year (preferred)


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