Outbound Call Centre Supervisor

2 weeks ago


Pretoria, Gauteng, South Africa Goldrush Gaming Group Full time

The Supervisor will be responsible for ensuring operational processes and procedures are adhered to Online, and ensure customers are happy.

To manage achievements of targets and Online growth by Operational procedures. Grow the number of bets by 10% every month.
The prospective candidates must meet the following criteria to be eligible for the position,QA monitoring.
Running shifts and allocating tasks.
Monitoring late coming and absenteeism and escalating to the manager.
VIP calls and relationship building. Be responsible for VIP players.
Ensure agents understand the expectations on shifts.
Provide a QA file and progress report for all individuals assessed.
Maintain a supervisor file that contains documentation of the performance of each subordinate.
Assign work fairly to subordinates.
Take chats and calls when there is an influx on the shift.
Requirements

  • Good interpersonal skills
  • Strong leadership skills
  • Ability to work under pressure and time management
  • Able to work shitsEducation, Experience, or Certifications.
  • Matric Certificate
  • Relevant Qualification (Advantageous)
  • Betting supervisor experience
  • Customer Service & Call Centre experienceSeniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Industries Gambling Facilities and Casinos Referrals increase your chances of interviewing at Goldrush Gaming Group by 2xGet notified about new Customer Service Center Manager jobs in Roodepoort, Gauteng, South Africa. Johannesburg, Gauteng, South Africa 1 month ago Johannesburg, Gauteng, South Africa 3 days ago Johannesburg Metropolitan Area 11 months ago Woodmead, Gauteng, South Africa 4 months ago Technical customer Service Teamleader (Lab Manager) Brakpan, Gauteng, South Africa 1 month ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr


  • Pretoria, Gauteng, South Africa Tele-Tech, Waterkloof Ridge Full time

    OUTBOUND CALL CENTRE AGENTSOutbound Call Centre Agent, based in Menlo Park, Pretoria - Market related Commission and incentive structure. Excellent inhouse training in terms of product knowledge and business development skills.MINIMUM REQUIREMENTS:- Matric:- ± 2-3 Years Call Centre Environment Experience (Advantage):Marketing / Sales Experience...


  • Pretoria, Gauteng, South Africa Globevest Group Full time

    Position: Call Centre SupervisorSalary: Market relatedLocation: MidrandJob type: PermanentIndustry:FMCGReference Number: RDT.D.CCSCOMPANY DESCRIPTION: Our client, a well-established company within theFMCG sector, is looking for a Call Centre Supervisor to join their team.JOB DESCRIPTION: Reporting to the Credit and Call Centre Manager, the Call Centre...


  • Pretoria, Gauteng, South Africa Isilumko Staffing Full time

    I am looking for RE 5 Outbound Call Centre Agents to start 1 April 2023 at out insurance client in Menlyn.Should be able to make 7-8 sales per dayUpsellObjection handlingEducate client about product benefits (life/funeral/benefit/health)Must have (non-negotiable):MatricRE - CompletedMust have life / funeral / accidental / health cover product experience,...


  • Pretoria, Gauteng, South Africa Resourceful Personnel cc Full time

    INBOUND Call Centre Supervisor R15k VERY neg according to skills and experience + company portion of Discovery M/A and Provident fund:Salary: R15, R18,000.00 per monthApplication Question(s):- willing to work day and evening shifts are necessaryExperience:Inbound Call Center Supervisor: 4 years (required)Application Deadline: 2023/09/30


  • Pretoria, Gauteng, South Africa Isilumko Staffing Full time

    We are looking for an experienced Outbound Call Centre agents for a Long term insurer with a big footprint in South Africa, if this interests you then read further....We are only looking for money hungry, very well spoken English, target driven and top performing Call Centre Agents who have sold funeral cover to join our client towards PretoriaAttend to...


  • Pretoria, Gauteng, South Africa Atriplea Recruitment & Temps Full time

    Pretoria Permanent R p.a (neg)Supervisor: Quality Assurance - Outbound Sales Call CentreSector: InsuranceLocation: PretoriaSalary: R p.a. (negotiable)Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set...


  • Pretoria, Gauteng, South Africa Isilumko Staffing Full time

    Call Centre Sales Agents (Outbound)Menlyn, PretoriaPermanentJob Duties Sell policies (in and out bound) Capture policy on system Attend to client queries Process amendments on policies Responsible for own policy retentionRequirements: Matric Call Centre Certificate RE 5 (Advantage) Registration as an Employee Representative (Advantage) 1 Year Experience as a...


  • Pretoria, Gauteng, South Africa Atriplea Recruitment & Temps Full time

    Pretoria Permanent Marked Related Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targetsPosition Description: Implement and monitor the QA process (Internal call centres QA) Conduct call assessments Reporting...


  • Pretoria, Gauteng, South Africa Business Processing Outsourcing Full time

    My client is looking for vibrant and passionate telesales agents, who are dedicated and driven, with the following requirements:4 year Call Centre experience, of which 3 years must be short-term insurance experience within an Outbound Call centre through Lead generation (Sales Experience)3 years short term insurance experience non negotiableMust be FAIS...


  • Pretoria, Gauteng, South Africa Zeal HR Full time

    Call Centre Support SupervisorINTRODUCTION:An exciting opportunity has become available within the medical technology and devices industry, for a Support Supervisor in the international Call centre. Our client is an impact-driven digital health company passionate about affordable access to healthy hearing for everyone, everywhere. This is an opportunity to...

  • Call Centre

    2 weeks ago


    Pretoria, Gauteng, South Africa Broll Property Group Full time

    POSITION PURPOSEThis role reports directly to the Call Centre & Data Hub Administration Manager. It is in essence delivering assistance to the CC & DH Manager including the CEDO. This role is responsible for ensuring the delivery of exceptional service with specifically trained and skilled call centre agents.The responsibility extends to accurate reporting...


  • Pretoria, Gauteng, South Africa Affirmative Portfolios Full time

    Administrator IT ~ Information TechnologyPretoria***: Director - Call Centre(DIR/CC/CRM/2023/01-1P)R per annum (all-inclusive package) level 13PRETORIA (BASED AT TREVENNA)Purpose:One permanent position of Director: Call Centre is currently available within the CRM Unit at GPAA. The purpose of the job is to manage client and stakeholder contact and operations...


  • Pretoria, Gauteng, South Africa A Triple A Recruitment Full time

    Supervisor: Quality Assurance (Insurance) Pretoria Permanent Marked Related Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.Position Description: Implement and monitor the QA process (Internal call...


  • Pretoria, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Pretoria-west, Hermanstat. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales.Key Responsibilities: Conduct outbound calls to customers to promote products and services...


  • Pretoria, Gauteng, South Africa Zawe Solutions Full time

    Attendance bonus available.What is Lead Warming?Well put it this way. Cold is not usually a positive association. Cold coffee. Cold weather. Cold attitudes. Not a lot of people will jump up and down with excitement when you're describing something cold unless it's ice cream.The same goes for cold leads. They are not the easiest to work with so one needs to...


  • Pretoria, Gauteng, South Africa Isilumko Staffing Full time

    Job FunctionsSalesIndustriesInsuranceSpecificationMarket products and achieve sales target (TCF) Sell policies (in and out bound) Capture policy on system Attend to client queries Process amendments on policies Responsible for own policy retentionFit and Proper Requirements Adhere and comply to FSB board notice in terms of FAISRequirements:FORMAL EDUCATION...


  • Pretoria, Gauteng, South Africa Atriplea Recruitment & Temps Full time

    Pretoria Permanent R7 400 p.m (commission earning and benefits)Sales Call Centre Agents_Long term InsuranceLocation: Menlo Park, Gauteng, South AfricaSalary: R7 400 p.m (commission earning and benefits)Purpose Statement of the Position:To generate sales according to target - Call Centre Sales AgentMarket products and achieve sales target Sell policies (out...


  • Pretoria, Gauteng, South Africa KMCK Talent Sourcing Full time

    PURPOSE OF THE POSITION:Positively manage team of 10-15 agents, leveraging their strengths to realize the strategic business objectives & targets. To minimise the risk of financial losses & maximise profits for the business through effective execution of all SOPs.RESPONSIBILITIES:The Call Centre Team Leader responsibilities and duties are outlined in the key...


  • Pretoria, Gauteng, South Africa TalentCru Full time

    We are looking for a Quality Assurance Agent with a minimum of 5 years of quality management experience in a Call Centre setting to join our team for a 3-year contract.Must have completed Grade 12Hold a Certificate in Quality AssuranceRequire a minimum of 8 years of experience (ideally 10+ years) in quality management, including expertise in Quality...


  • Pretoria, Gauteng, South Africa Financial Intelligence Centre (FIC) Full time

    JOB PURPOSE:KEY PERFORMANCE AREAS: Provide a call center service in accordance with the Compliance Contact Centre manual and standards Administer the compliance query process in accordance with the set procedures Respond to general compliance, registration and reporting related queries Develop an understanding of various regulated institutions and sectors...