![Pink Elephant](https://media.trabajo.org/img/noimg.jpg)
Education Lead
2 weeks ago
DUTIES AND RESPONSIBILITIES:
Managerial:
- Education reporting & feedback
- Drive initiatives to improve the overall delivery of Education through Pink Elephant
- Strategic thinking, planning & implementation of improvement initiatives, onboarding of frameworks, etc
- Manage FTE trainers & associate trainers concerning the Public Schedule as well as any private/adhoc requested training
- Maintain & enhance the product offerings within Education
- Manage, build & maintain relationships with Training Providers (PeopleCert, APMG, etc)
- Work with marketing & sales to drive opportunities within Education
- Utilize staff/direct reports to ensure quality management of education training material and feedback from delegates and/or trainers. Actively track issues & propose and implement remediation
Trainer:
- Facilitation and delivery of training/workshops in line with the needs of the class, while taking into consideration the specific needs of individual delegates
- Delivery of training across mediums such as instructorled, webbased, and virtual classroom
- Customisation of training material and delivery to facilitate client learning objectives
- Identify opportunities to innovate and improve classroom performance and the client experience
- Facilitate knowledge transfer internally and externally through oneonone mentoring
- Meet or exceed qualitative and quantitative Key Performance indicators for Trainer performance
SKILL/KNOWLEDGE REQUIREMENTS (ACADEMIC, TECHNICAL, PROFESSIONAL):
Essential:
- Graduate qualified or relevant industry experience
- ITIL
- COBIT
- Project Management
- Own Transport & valid Driver's License
Desirable:
- Accredited trainer on the following frameworks
ITIL V
- ITIL
- Service Desk Associate/Manager
PRINCE
- AgilePM
- Organizational Change Management
- DevOps Foundation/Essentials
EXPERIENCE REQUIRED:
Essential:
- Minimum of 1 year IT service management Consulting/Training experience
- Outstanding presentation skills
- Exceptional oral and written communication skills
- The ability and willingness to travel throughout South Africa predominantly, as well as the whole of Africa and sometimes worldwide when required
Desirable:
- Experience in all aspects of IT Service Management
- Demonstrated full responsibility for IT service management processes or projects
- Breadth and depth of experience in IT service management business environments
PRINCE2, Agile, SDI, COBIT, ISO 20000, and/or technical certifications will be an advantage
- Member of relevant external bodies e.g. ITSMF, ITSMI, COBIT
Job Types:
Full-time, Permanent
Experience:
- IT service management Consulting/Training: 1 year (required)
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