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Administrative Officer C1

2 months ago

Stellenbosch, Western Cape, South Africa Stellenbosch University Full time
Duties/Pligte
- Diary management and scheduling appointments for patients (three doctors and four nurse practitioners);
- Rescheduling and following up on patient appointments;
- Answering telephone calls;
- Performing general reception duties (e.g., scheduling car hire / flights);
- Managing the flow of patients;
- Checking in and signing off on medication for patients;
- Electronic registration of patients;
- Daily communication with medical aids;
- Scanning and filing of patient documents;
- Cash and credit card payment handling;
- Knowledge of billing;
- Record-keeping and reporting according to guidelines;
- Communicating with external service providers;
- Managing the reception area;
- Maintaining effective service to patients;
- Maintaining the confidentiality of all personnel and patients;
- Participating in institutional activities applicable to service delivery;
- Assisting with the development of applicable innovative processes to improve on continuous service delivery.
- Dagboekbestuur en skeduleer pasiënte se afsprake (drie dokters en vier verpleegkundiges);
- Herskedulering en opvolg van pasiënte se afsprake;
- Beantwoord telefoonoproepe;
- Voer algemene ontvangspligte uit (bv., skedulering van motorhuur / vlugte);
- Bestuur die vloei van pasiënte;
- Inteken en afteken van medikasie vir pasiënte;
- Elektroniese registrasie van pasiënte;
- Daaglikse kommunikasie met mediese fondse;
- Skandering en liassering van pasiënte se dokumente;
- Hantering van kontant
- en kredietkaartbetalings;
- Kennis van fakturering;
- Rekordhouding en verslagdoening volgens riglyne;
- Kommunikeer met eksterne diensverskaffers;
- Bestuur van die ontvangsarea;
- Volhou effektiewe dienslewering aan pasiënte;
- Eerbiedig die vertroulikheid van alle personeel en pasiënte;
- Deelname aan institusionele aktiwiteite wat op dienslewering van toepassing is;
- Hulpverlening met die ontwikkeling van toepaslike innoverende en beroepspesifieke prosesse om dienslewering voordurend te verbeter.

Job Requirements/Pos Vereistes
- Grade 12;
- Two years' experience in a medical reception environment;
- Computer literate in, amongst others, MS Office;
- Problem-solving skills;
- Effective and accurate data-capturing skills;
- Punctual and reliable;
- Proven planning, organising and time management skills;
- Excellent communication skills;
- Good interpersonal skills;
- Proven ability to function effectively within a team;
- The ability to function effectively under pressure;
- Strong disposition towards client service.
- Graad 12;
- Tweejaar se ervaring in 'n mediese ontvangs omgewing;
- Rekenaarvaardig in onder meer MS Office;
- Probleemoplossingsvaardighede;
- Effektiewe en akkurate datavasleggingsvaardighede;
- Stiptelik en betroubaar;
- Bewese beplannings-, organiserings
- en tydsbestuursvaardighede;
- Uistekende kommunikasievaardighede;
- Goeie interpersoonlike vaardighede;
- Die bewese vermoë om effektief binne spanverband te werk;
- Die vermoë om onder druk te funksioneer;
- Sterk ingesteldheid op kliëntediens.

Recommendation/Aanbeveling
- Another relevant post-school qualification;
- Experience in working with medical software programs;
- Familiar with SU's financial system and procedures;
- Knowledge of a third official South African language.
- 'n Ander toepaslike naskoolse kwalifikasie;
- Ervaring met mediese sagteware programme;
- Vertroud met die US se finansiële stelsel en prosedures;
- Kennis van 'n derde amptelike Suid-Afrikaanse taal.

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