Reservationist - Luxury Lodge - Cape Town

2 weeks ago

Cape Town, Western Cape, South Africa HotelJobs Full time
Kendrick Recruitment is seeking a motivated and customer-focused Reservationist to join our team.

The Reservationist is responsible for handling reservations, inquiries, and assisting guests in booking accommodations and services, ensuring an exceptional customer experience.


Responsibilities:

-
Reservations Management:

  • Check availability and provide accurate information regarding room types, rates, and packages.
  • Make reservations and confirm bookings, ensuring all details are accurate.
-
Guest Relations:

  • Provide exceptional customer service, addressing guest inquiries and requests promptly and professionally.
  • Build and maintain positive relationships with guests, ensuring their needs are met and exceeded.
-
Record Keeping:

  • Maintain an organized and uptodate reservation system.
  • Document all guest information, special requests, and payment details accurately.
-
Sales and Upselling:

  • Promote additional services, packages, and amenities to enhance the guest experience.
  • Maximize revenue by upselling room categories and other services when appropriate.
-
Communication:

  • Collaborate with other departments, including front desk, housekeeping, and management, to coordinate guest arrivals and departures effectively.
  • Handle guest complaints and issues professionally, escalating when necessary.
-
Availability Management:

  • Update and manage room availability in the reservation system.
  • Monitor room allocations, block rooms for groups, and manage waitlists.
-
Training and Development:

  • Stay informed about hotel facilities, services, and promotions to effectively communicate with guests.
  • Keep uptodate with reservation system software and train new team members when required.

Qualifications:

  • Previous experience in a reservationist role or a customer service position is preferred.
  • Strong communication skills, both written and verbal.
  • Excellent interpersonal skills, with the ability to build positive guest relationships.
  • Proficient in using reservation software and other relevant computer programs.
  • Detailoriented with strong organizational and time management skills.
  • Ability to work under pressure in a fastpaced environment.
  • Knowledge of the hotel industry, local attractions, and events is a plus.

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