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Polish Speaking Assistance Coordinator

3 months ago

Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

Polish Speaking Assistance Coordinator (Insurance)
Our Client is the World's leading medical assistance and claims handling companies who process cases around the globe.

They have a unique gateway to a comprehensive worldwide provider network, local-know how, assistance and cost containment for travel insurance, health insurance and corporate companies.


Job Type:
Full Time | On-site

Salary:
R Benefits (Gross per month)

Head Office:
Cape Town, South Africa

Working hours:
Normal Business Hours

Benefits:

  • Medical Aid
  • Pension Annuity 21 days of leave
  • ParkingIf you are interested, please send
—Black Pen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta (Europe) and Cape Town (South Africa).


Fluency in Polish (Written and Spoken) Bachelor's Degree or Certificate of Higher Education Previous experience in call/assistance centers at least in telephone customer services Computer literate Strong communication skills with a focus on empathic approach, listening skills and attention to details Good team player and to work well under pressure Responsibilities Handle any inbound or outbound communication related to assistance.

These communications can be with a policyholder, medical and technical providers, agents, customers and other company offices.

Register all communications and taken actions in the systems provided by the company (Globo, Outlook, telephone system and others) Register and adjust reserves for services requested when necessary, up to the authorised financial limit.

Coordinate adequately all logistics arrangements locally and internationally.

Coordination with the Medical Team according to the company's escalation process Have a good knowledge of all products, be able to fast, and efficiently check policy terms and conditions required for the case.

Be able to understand available provider networks and identify preferred providers in different countries adequate for an ongoing case.

Be able to identify possible fraud cases, high cost cases and involvement of other insurance companies and bring them to the attention of the Team Leader/Supervisor/ Manager Follow the customers' guidelines and Service Level Agreements (SLA) according to the company regulations and GDPR Instructions.

Be able to adequately respond to oral and written complaints. Alert all potential major complaints to AC management.