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Customer Success Analytics Executive

4 months ago

Johannesburg, Gauteng, South Africa NielsenIQ Full time

Job Description:


Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.


Client Servicing

  • Maintain an accurate, complete, uptodate and insightful client business profiles to be shared with senior management
  • Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
  • Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
  • Communicate client needs to appropriate team members
  • Provide "in office" research, administrative and operational support to senior staff
  • Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. Functional / Technical
  • Integrate multiple data sources to answer business issues
  • Perform quality checks on all reports for alignment to request, accuracy and correctness
  • Ensure standard operating procedures within area of responsibility are observed
  • Recommend improvements in work processes within area of responsibility

Typical Position Pre-requisites:

  • BA / BS Required
  • Fresh Graduate or 1 to 2 years of working experience
  • Entry level knowledge of statistics
Additional Information

About NIQ
NIQ, the world's leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers.

With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics.

NIQ delivers the Full View.

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  • NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._