Department Manager

2 weeks ago

Cape Town, Western Cape, South Africa H&M Full time

Company Description


H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials.

Our business idea is fashion & quality at the best price in a sustainable way.


As a Department Manager you are responsible for supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience in the department and overall store.

The Department Manager will ensure that you have the Best Team and support their development, as well as work with succession planning, talent development, and structured performance management for the team based on results, values, and leadership.


Key responsibilities:

  • Regularly analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers.
  • Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.
  • Plan and prioritize actions together with your team that have a clear impact on selling and ensure the implementation of the Commercial Handbook.
  • Evaluate and manage the performance of your team; give regular feedback, execute dialogues, development plans, follow up and take any appropriate action to improve performance and develop the team.
  • Actively work with talent pipeline in your department to support the business and store needs.

Qualifications

To be successful in the role as a Department Manager, we believe you are a positive, inclusive, and creative leader who enjoys being on the shop floor with their colleagues and customers.

You have a desire to learn and grow and share this passion with your team of Sales Advisors.

Your commercial mindset and coaching approach mean you are motivated by seeing actions turn into results and you know that delegation to your team is key to their growth and achieving collective success as a store.

In addition, you are communicative and socially confident, always fostering a positive interaction with colleagues and customers.

What you need to succeed:

  • Customer centric mindset.
  • Experience analysing commercial reports and formulating plans to maximize sales.
  • Strong organizational skills and the ability to prioritize multiple tasks based on the needs of our fastpaced business.
  • Demonstrates excellent communication and relationship building skills.
  • The ability to delegate, follow up and provide straightforward feedback with the goal to coach and develop your team.
  • Previous leadership experience in a similar role with proven results in driving commercial KPIs and team development.

Additional Information
Additional Information

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities.

All our employees receive a staff discount card, usable on all our H&M Group brands in stores across the globe.

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