Guest Arrival Expert

2 weeks ago

Cape Town, Western Cape, South Africa Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***
Function
Reporting to the Concierge Manager, the successful incumbent is responsible to ensure all guest receive a welcoming experience. Assist with guest luggage requirements. Ensure that all valet parking request is conducted in a responsible manner whilst ensuring that all safety processes are adhered to and all relevant valet vehicle checks are conducted in accordance with Marriott International Policies and Procedures

Required Experience & Qualifications

  • 2 years' working experience in a Customer Service orientated/ Guest Experience / Hospitality environment preferable
  • A valid code 08 Drivers license with at least 2 years driving experience
  • Hospitality qualification advantageous
  • Well versed in the English language, both verbal and written
  • People centric with a strong focus on the Guest experience
  • Ability to perform physically challenging tasks
  • Maintain a neat and wellgroomed appearance at all times
  • Professional telephone and communication etiquette
  • Ability to use Initiative and be proactive and selfdriven
  • Ability to work without supervision and within a team
  • Ability to work within a pressurized environment
  • Required to work rostered shifts and irregular hours as per operational requirements
  • Available to work weekends and Public holidays as per operational requirements

Key Responsibilities

  • Report directly to the Concierge Manager
  • Ensure the highest standards of service throughout the hotel
  • Assist within the department as required.
  • Welcome and acknowledge each and every guest in a friendly verbal greeting using the guest name when possible open doors for guest.
  • Escort guest in to the Hotel at all time when and introduce guest to the front desk.
  • Ensure guest receives his/her luggage in a timeous manner to room.
  • Partake in the daily RunWestin which includes taking Guests on a 5km and or 10km run as and when required
  • Ensure guest cars are valet parked on request.
  • Ensure the guest vehicle is checked when valet parking vehicles and drive 10 km per hour / ensure vehicle seats are left in the same position.
  • Report whereabouts to the Supervisor on shift.
  • Answer telephone within 3 rings using the appropriate telephone etiquette.
  • Ensure that the driveway / lobby area is always clean and attended to.
  • To ensure all quests are served and receive the personal attention required whilst staying at the Westin Hotel
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

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