Technical Services Manager

2 weeks ago

Durban, KwaZulu-Natal, South Africa Elchemie Full time

Global Shipping and Logistics company has a vacancy for a Technical Services Manager. Relevant Tertiary qualification and previous experience in similar position within automotive industry required. The purpose of the role is managing and motivating all services' staff and other personnel. Ensure delivery of a high level, quality service, and on time delivery of service vehicles in order to ensure growth and expansion to achieve targets. Based in KZN.**
Requirements:
  • Relevant Tertiary qualification
  • Minimum 5 years previous experience in Technical Customer Services position
  • Minimum 3 years' experience in automotive industry
  • Minimum 3 years' experience as Technical Services Manager/Supervisor

Duties:

  • Responsible for overseeing the entire Postproduction Operation
  • Manage the Contract with the Client whilst maintaining profitability and productivity in the operations.
  • Plan, implement and monitor annual budgets for the entire site, reporting on variances and taking appropriate corrective actions.
  • Management of financial and administration requirements.
  • Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and adhered to.
  • Compile various reports including KPI reports on a monthly basis and submit these to relevant personnel.
  • Ensure the PPO maintains sufficient resources in order to meet customer demands.
  • Ensure operations adhere to SHEQ standards and ISO standards.
  • Ensure Operations strive to fulfil BEE objectives such as procurement and recruitment objectives.
  • Promoting customer relations
  • Maintain good relationships with external and internal customers and handle any customer complaints.
  • Promote interdepartmental cooperation.
  • Review customers service orders and inspect the quality of technician repairs before the release of vehicles.
  • Develop, implement and monitor guidelines for working with customers.
  • Manage all productive staff effectively and efficiently.
  • Plan and adjust staff workloads and allocate daily tasks and activities.
  • Provide advice and technical assistance to team members.
  • Ensure all operations staff adhere to Standard Operating Procedures
  • Ensure all staff are adequately trained in terms of their duties and the use of various products and equipment.
  • Using the Performance Management system ensure all staff are appraised on their performance.
  • Ensure all new staff are properly inducted on all matters.
  • Ensure all department employees' clocking's are authorised and time sheets are submitted to payroll on a
weekly basis.

  • Ensure corrective action is taken on employees who do not comply with policies and procedures.
  • Ensure the department adheres to ISO 9001 Quality Processes and standards.
  • Ensure the department adheres to ISO 14001 Environmental Processes and standards.
  • Ensure the department adheres to ISO 18001 Health and Safety standards.


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