Technical Services Manager

2 weeks ago

Durban, KwaZulu-Natal, South Africa Abantu Staffing Solutions Full time

Employment Type
:

Full Time

Experience
:
4 to 6 years

Salary
:

Negotiable

Job Published
:
01 February 2023

Job Reference No

:

Main Purpose of Job

  • Responsible for managing and motivating all services' staff and other personnel.
  • Ensure delivery of a high level, quality service, and on time delivery of service vehicles in order to ensure growth and expansion to achieve targets.

_Duties and Key Responsibilities_

Responsible for overseeing the entire Post-production Operation:

  • Manage the Contract with the Client whilst maintaining profitability and productivity in the operations.
  • Plan, implement and monitor annual budgets for the entire site, scheduling expenditures, analysing, and reporting on variances and taking appropriate corrective actions to compensate for variances.
  • Management of financial and administration requirements
  • Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and adhered to optimise operational functioning.
  • Compile various reports including KPI reports on a monthly basis and submit these to relevant personnel.
  • Ensure the PPO maintains sufficient resources in order to meet customer demands.
  • Ensure operations adhere to SHEQ standards and ISO standards.
  • Ensure Operations strive to fulfil BEE objectives such as procurement and recruitment objectives.

Promoting customer relations:

  • Maintain good relationships with external and internal customers and handle any customer complaints according to procedure.
  • Promote interdepartmental cooperation.
  • Review customers service orders and inspect the quality of technician repairs before the release of vehicles.
  • Develop, implement and monitor guidelines for working with customers to ensure maximum customer satisfaction

Manage all productive staff effectively and efficiently.

  • Plan and adjust staff workloads and allocate daily tasks and activities to staff by assigning tasks to match their skills and abilities.
  • Provide advice and technical assistance to team members.
  • Ensure all operations staff adhere to Standard Operating Procedures
  • Ensure all staff are adequately trained in terms of their duties and the use of various products and equipment.
  • Using the Performance Management system ensure all staff are appraised on the performance of their duties and given sufficient training, coaching and mentoring where applicable.
  • Ensure all new staff are properly inducted on all matters such as work facilities, policies, procedures, equipment use and job descriptions.
  • Ensure all department employees' clocking's are authorised and time sheets are submitted to payroll on a weekly basis
  • Ensure corrective action is taken on employees who do not comply with policies and procedures of the company

Additional Duties

  • Ensure the department adheres to ISO 9001 Quality Processes and standards.
  • Ensure the department adheres to ISO 14001 Environmental Processes and standards.
Ensure the department adheres to ISO 18001 Health and Safety standards.

Qualification:

  • Grade 12 and relevant qualification
  • 34 Years' experience

SKILLS:

ISO (International Organisation for Standardisatio

Operations

Quality Assurance

Technical Services

INDUSTRIES:

Automotive

Logistics

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