Service Coordinator

2 weeks ago


Durban, KwaZulu-Natal, South Africa Armstrong Appointments Full time

Main job function

  • Monitoring and controlling services, dealing with telephone enquiries and completing all necessary paperwork.
  • Receive new requests for services from the New Business and Contracts Department.
  • Efficiently schedule all customers' requests to ensure that Technicians time and knowledge is optimally used.
  • Answer incoming calls into the office and log breakdowns.
  • Consistently monitor progress of all calls logged and scheduled.
  • Liaise with all thirdparty service providers.
  • Ensure 100% of jobs are allocated to technicians.
  • Ensure all internal systems are used to allocate work to technicians.
  • Ensure all necessary information is captured and updated on the system.
  • Ensure that all information is logged or processed on the inhouse systems with 100% accuracy.
  • Check warranties and to follow up on worksheet to ensure accurate invoicing.
  • Complete all office administration efficiently.
  • Receive customer calls and provide assistance where possible to ensure query resolution.
  • Strictly adhere to all Departmental and Company Policies, Procedures and SOP's.
  • Complete any other task or duty that management may reasonably expect of you.

Qualifications:

Matric

Experience:

At least 5 years experience in a service coordinator role

Thorough Knowledge of forklifts and related equipment
**Fluent in English
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