Technical Support Coordinator

2 weeks ago

Durban, KwaZulu-Natal, South Africa GP Consult Full time
KwaZulu Natal, Durban

  • R R 18000 Monthly Basic Salary (Medical + Provident )
Technical support Coordinator - Pinetown

Job Description:

  • Keep clear and concise record of All job bookings related to service, repair, maintenance and electrical work.
  • Bookings to be made on a daily planning sheet
  • Followup on all bookings noted on the planning sheet. Bookings confirmed must then be captured to the Automate/SAP system
  • All relevant job cards for each day shall be opened and loaded on Automate/SAP prior to the booked day
  • All job cards must be signed by the customer or appointed person of the Company
  • All job cards opened must have an instruction from the customer in terms of an order number or work instruction
  • The printed job cards shall then be handed to the Foreman for Technician allocation
  • To ensure that all relevant labour hours are correctly captured into the Automate/SAP system
  • To ensure that the description of work done is properly captured to ensure the customer has clarity to work performed
  • Correctly raise sublet orders to approved suppliers and sequentially file such orders. Ensure that all orders are approved by the Workshop Manager or Foreman prior
  • Raise all creditor/sublet orders timeously. As per job card. Prior to the receipt of the sublet invoice
  • Capture creditor sublet invoices on a daily basis, ensure the nett cost of the invoice is loaded
  • Prepare all creditor/sublet invoices and orders raised for the service Manager to signoff prior to being sent to creditor department for payment
  • The Advisor shall inform the Foreman immediately if the credit facility on a debtor is insufficient to perform the work required.
  • All debtor related job cards will be invoiced the day the job card is signed off by the Workshop Foreman.
  • All cash sale job cards will be invoiced the same day the job card is signed off by the Workshop Foreman.
  • It is the responsibility of the Advisor to ensure that all cash sales are recorded and that the Workshop Manager receives a report every morning of the cash sale account
  • Ensure that a receipt is attached to all cash sale job cards
  • Upsell the job card to the customer, creating higher profitability. Ensure that all labour hours are correctly captured.
  • Strict control over attending to breakdowns and callouts. Ensure customer payments are made, the rule is no breakdown will be attended to without a R5000 holding
  • Ensure that all the sellable items are recorded on Automate / SAP to maximise the profitability per job card.
  • Ensure that all lubricants are captured on the invoice
  • Manage relationships with customers, enhancing the brand.
  • Continue to promote the company as a trustworthy and reliable brand.
  • Pursue the philosophy of "customer is king"

REQUIREMENTS:

  • Matric Certificate or higher
  • Code 8 License
  • Minimum 23 Years' experience in similar role.
  • Read and Write in English
  • Team Player
  • Excellent Human Relations
  • Confident and proactive approach anticipates issues and requirements
  • Attention to detail
  • Strong documentation skills
  • Good communication skills

For more information please contact:

  • Liesl Cloete

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