Guest Experience Custodian
2 weeks ago
Area:
somerset west
- Term:
- Experience:
- 5 yrs
- Salary:
- Closing Date:
- Starting Date:
- Reference Code:
"customer experience is a customer's perception and emotional response to the sum of interactions and engagement with an enterprise"
this position is truly a sum of the little things, meticulous attention to detail and an innate sense to serve.
the duties, defined below, are merely an indication of elements, executed in precise unison, to ensure that the vergenoegd löw experience touch the hearts of our visitors, leaving them thrilled, inspired, and loyal return family.
- develop actions plan to ensure service delivery is in line with guest expectations and the vergenoegd löw experience.- competently recount the vergenoegd löw story to visitors and ensure that all frontline staff can do the same.
- define & cultivate the value set of vergenoegd löw within the culture of the service delivery team.
- grow, develop and manage all guest services team members, inclusive of security, parking attendants, tasting room staff and every member of the vergenoegd löw team.
- work in partnership with all relevant external partners to ensure that the synergy is optimised and that engagement is professional, efficient and welcoming.
- responsible for applicable administration, including training records, protocol manuals, staff attire, relevant reporting, ad hoc.
requirements
- relevant hospitality qualification
- guest services management experience at a high-end luxury establishment
- confident command of english
- own transport
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