Guesthouse & Self Catering Apartments Manager (Ph)

2 weeks ago

Somerset West, Western Cape, South Africa HotelJobs Full time

A stunning property situated on a 4 hectare estate in Somerset West, offering a small luxury Guesthouse as well as self catering apartments is searching for a well presented, well spoken and assertive Guesthouse Manager with strong all round management skills.

All applicants must have at least 5 years' experience in a managerial position in a similarly upmarket environment, a formal Hospitality Qualification and must have prior experience working on Semper and Nightsbridge, a driver's license and their own reliable vehicle.


Applicants already residing in the Helderberg area and immediate surrounds would be preferred alternatively applicants from further afield would be required to relocate at their own cost.


Responsible to:
Group General Manager

Job purpose:
The Guesthouse & Self-catering apartments Manager, supervises and coordinates activities of all employees. He / She assists in the managing and directing of the day-to-day operations of all departments.

Also provides staff training, coaching, counselling and also enforces the group standard operating and financial procedures.

Participates in and enforces quality assurance for all departments and ensures effective cost control measures are in place. The Guesthouse & Self-catering apartments Manager should have an eye for detail and the ability to effectively deal with guests, and all departments of all properties under his/her responsibility

MAIN RESPONSIBILITIES (But not limited to):

  • Adhere to the company employment code and all policies and comply with the relevant departmental procedural and administrative standards
  • Ensure implementation of all policies and house rules.
  • Maintain current star grading status
  • Maintains working relationships and communicates with all departments.

Maximize revenue and occupancy:

  • Ensure that all reservations on the system are continuously followed up on and bookings are confirmed or released daily. (This applies to all bookings, individual, company, travel agent or groups)
  • Monitor occupancy of the hotel. i.e. Occupancy graph report
  • Daily, weekly, monthly
  • Monitor rates being charged and are syncing correctly from our PMS to our channel manager.
  • Develop marketing ideas to increase occupancy in quiet periods

Duty Management:

  • Ensure all staff are on duty as per daily roster
  • Meet & Greet GUESTS in all areas whilst on your walk about. Observe exterior and interior of the property note any maintenance/landscaping problems and ensure such problems are resolved timeously
  • Spot check vacant ready rooms and ensure such are cleaned to the required standard prior to 2pm check in time
  • Supervise workload during shifts.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all GUESTs, managers and other employees.
  • Ensure that the rooms are cleaned in accordance to the business needs i.e. Expected arrival rooms first, departure rooms' next and occupied rooms last. All special request rooms are to be serviced as per the guest needs.
  • Ensure that all guest requests receive immediate attention and ensure that the guest receives what was requested
  • Resolves guest problems quickly, efficiently, and courteously.
  • Monitor all V.I.P 's special guests and requests.

Revenue/ Yield Management:

  • Ensure that you are constantly monitoring occupancy and revenue at all properties under your management
  • Ensure that RACK rates are correct for low and high season periods
  • Ensure that you come up with/contribute to marketing ideas such as packages etc. to increase revenue

Maintain assets & equipment:

  • Ensure effective and efficient operation of all applicable equipment and systems
  • Look after equipment and control that it is kept in premium condition
- _ Ensure a thorough inventory list for each property is maintained_

  • Report any damages to the Group General Manager immediately
  • Ensure that any maintenance issues are reported in the maintenance file by the room attendants and public cleaners
  • Ensure that the maintenance department is following up and actioning all concerns as recorded in the file
Ensure that at all times the company's assets are protected:

  • Ensure that strict security policies are adhered to in order to avoid loss of company property
  • Report any incidents of theft to the Group General Manager immediately
  • Report any suspicious persons or activity to the Group General Manager immediately
  • Perform monthly stock takes as directed by the Group General Manager
  • Responsible to submit insurance claims to our broker and ensure claims are paid out Stock control and procurement:
  • Ensure that all procurement and stock receiving procedures within the Guesthouse are maintained as per the financial manager
  • Is responsible to ensure all stock such as beverage, food and all consumables are counted regularly, and par levels are maintained
  • Is responsible to ensure that housekeeping and operational equipment stock takes are done monthly as per the procedure and

  • Guesthouse Manager

    2 weeks ago

    Somerset West, Western Cape, South Africa Exceed Recruitment and Human Resource Consultants Full time

    Reference: 9057 AVConsultant: Anneke ViviersSupervision of cleaning staff, breakfast preparation, and guest relations (4-5 staff)Receiving of guests (arrival and Departures)Assist with small functions when neededPurchasing of breakfast stock and general maintenance of the guesthouse.Qualifications:Must be able to work shifts, which will include weekends,...

  • Catering Manager

    2 weeks ago

    Somerset West, Western Cape, South Africa Feedem Recruitment Full time

    Job Advert Summary:We are recruiting for a Catering Manager in a Retirement. The Catering Manager will be responsible for guiding the kitchen staff perform to efficiently, whilst establishing standard menu options and recipes, ordering the food and supplies necessary to make these dishes, and overseeing kitchen and line staff in Somerset West. Ensure high...

  • Researcher / Client Retention

    2 weeks ago

    Somerset West, Western Cape, South Africa Pilotinsure Brokers Full time

    Joking a fast growing and rapidly expanding business, drive new ideas and be apart of our think tank.We need a self started, that can research specific ideas before we consider impleme ting. This is an extremely important role in the future of our business, your research, compilation of stats, proof and presentation of ideas will shape the future of our...

  • Executive Assistant

    2 weeks ago

    Somerset West, Western Cape, South Africa Kontak Recruitment SA Full time

    Somerset West, Western Cape - AdministrativeExecutive Assistant (JB3209)Somerset West, Western CapeR to R a monthDuration: PermanentApplication closing date: 15 June 2023A wealth coaching company in the Financial Industry who are dedicated to helping individuals achieve their dreams of financial freedom is looking for an Executive Assistant to join their...

  • Padel Club Manager

    2 weeks ago

    Somerset West, Western Cape, South Africa Silverline Brands (Pty) Ltd Full time

    Indoor Padel Court Facilities ManagerAre you passionate about sports and facility management? Do you thrive in a dynamic and fast-paced environment? We have an exciting opportunity for an Indoor Padel Court Facilities Manager to join our team and play a pivotal role in ensuring the smooth operations of our state-of-the-art indoor padel court...

  • Assistant Restaurant Manager

    2 weeks ago

    Somerset West, Western Cape, South Africa Karen Tupper Recruitment Full time

    Duties and Responsibilities: Assist in managing Front of the House operations to deliver exceptional guest experiences. Support in ensuring superior service quality and high guest satisfaction levels. Assist in handling guest complaints promptly and effectively. Help in scheduling staff rosters and overseeing shift operations. Aid in enforcing compliance...

  • Financial Manager CA(SA) for Finance Director role

    2 weeks ago

    Somerset West, Western Cape, South Africa Headspace Global Full time

    Location: Somerset West surrounding areaAre you a proactive and strategic financial leader? Do you thrive in a dynamic environment where your expertise can shape the financial future of a business? If so, we have an exciting career opportunity for youAbout the company:An established owner-managed company with a strong presence in the industry. As a member of...

  • Venue Event Manager

    2 weeks ago

    Somerset West, Western Cape, South Africa Laurent, Lourensford Wine Estate Full time

    Laurent & Laurent Lounge Functions ManagerDuties & Responsibilities: Managing all bookings for weddings and events and liaising with the clients to determine event requirements. Preparing venue hire packages and pricing options and negotiating with clients. Executing all weddings and events at the venue. Supervising all staff including event staff, and...

  • Kitchen Manager

    2 weeks ago

    Somerset West, Western Cape, South Africa Faircape Full time

    Faircape Restaurant and Catering, part of Faircape Life retirement villages, is located in 6 prime locations across the Western Cape, providing meals to village residents and patients in the onsite healthcare centres.We are looking for a Kitchen Manager at our luxury retirement village within Somerset West, Heritage Manor. The Kitchen Manager will be...

  • Kitchen Manager

    2 weeks ago

    Somerset West, Western Cape, South Africa Faircape Full time

    Faircape Restaurant and Catering, part of Faircape Life retirement villages, is located in 6 prime locations across the Western Cape, providing meals to village residents and patients in the onsite healthcare centres.We are looking for a Kitchen Manager at our luxury retirement village within Somerset West, Heritage Manor. The Kitchen Manager will be...

  • Kitchen Manager

    2 weeks ago

    Somerset West, Western Cape, South Africa Faircape Full time

    Faircape Restaurant and Catering, part of Faircape Life retirement villages, is located in 6 prime locations across the Western Cape, providing meals to village residents and patients in the onsite healthcare centres.We are looking for a Kitchen Manager at our luxury retirement village within Somerset West, Heritage Manor. The Kitchen Manager plays a pivotal...

  • Sales Administrator

    2 weeks ago

    Somerset West, Western Cape, South Africa Amdec Group Full time

    Sitari Property Sales based at Sitari Country Estate, is seeking a competent and meticulous _Sales Administrator _to join their team.The successful incumbent responsibilities include, and not limited to:Arrange COC's for sold Resale homes & apartments when finance is in place Check all New Resale Mandates completed correctly with supporting documents add to...

  • Manager

    2 weeks ago

    Somerset West, Western Cape, South Africa Spur Waterstone Full time

    Well established family restaurant Franchise looking for energetic, self driven and motivated individual who can work in a busy environment. Motivate and coach staff and develop customer relations on a daily basis. Must be able to work evenings and weekends.Salary: R9, R12,000.00 per monthAbility to Commute: Somerset wes, Western Cape (required)Ability to...

  • Production Manager

    2 weeks ago

    Somerset West, Western Cape, South Africa Searchrsa Full time

    Responsibilities: Plan and operate an efficient production of all products Minimise waste products Continuously improve and implement new systems and process technologies Oversee maximum product traceability Oversee maintenance and housekeeping of production areas Effective people management Setting up production capital, operating and maintenance budgets...

  • Clinical Case Manager

    2 weeks ago

    Somerset West, Western Cape, South Africa Faircape Full time

    Faircape Health is extending our subacute care and rehabilitation services to one of our long-term healthcare facilities in Somerset West, Heritage Manor. We are catering to patients in need of short-term, long-term, dementia, respite, and palliative care within a secure and nurturing environment.Our world-class care aims to bridge the gap between hospital...

  • Front of House Manager

    2 weeks ago

    Somerset West, Western Cape, South Africa Faircape Full time

    Faircape Restaurant and Catering, part of Faircape Life retirement villages, is located in 6 prime locations across the Western Cape providing meals to village residents and patients in the onsite healthcare centres.We are seeking a Food Service Manager for our facilities within Somerset West.The purpose of the Food Service Manager is to ensure a quality...

  • Front of House Manager

    2 weeks ago

    Somerset West, Western Cape, South Africa Faircape Full time

    Faircape Restaurant and Catering, part of Faircape Life retirement villages, is located in 6 prime locations across the Western Cape providing meals to village residents and patients in the onsite healthcare centres.We are looking for a Front of House Manager to based in (Somerset West at Heritage Manor)The purpose of the Food Service Manager is to ensure a...

  • Front of House Manager

    2 weeks ago

    Somerset West, Western Cape, South Africa Faircape Group Full time

    Faircape Restaurant and Catering, part of Faircape Life retirement villages, is located in 6 prime locations across the Western Cape providing meals to village residents and patients in the onsite healthcare centres.We are looking for a Front of House Manager to based in (Somerset West at Heritage Manor)The purpose of the Food Service Manager is to ensure a...

  • Account Manager

    2 weeks ago

    Somerset West, Western Cape, South Africa Semper - Software Solutions for the Hospitality Industry Full time

    A position exists for an Account Manager in the hospitality industry focusing on software systems for accommodation, restaurants, bars etc.An account manager plays a critical role in the company's success. You will be responsible for building and maintaining relationships with customers, identifying and closing new sales, and providing technical support. You...

  • Facilities Supervisor

    2 weeks ago

    Somerset West, Western Cape, South Africa Helderberg Personnel Full time

    My client based in Somerset West is seeking to employ a Facilities Supervisor to join their team asap.construction|facilties supervisor|maintenanceResponsibilities include but not limited to:Supervise and coordinate the day-to-day maintenance and repair of the building, grounds and associated equipment including plumbing. Oversee contractors who install,...