Guest Experience Co-ordinator/star Assistant

2 weeks ago


Somerset West, Western Cape, South Africa Rola Recruitment Full time

Job Advert Summary:


We are seeking a passionate and customer-focused individual to join our team as a Guest Experience Co-ordinator / Luxury Star Assistant.

In this role, you will be responsible for ensuring that every guest who interacts with our company receives exceptional service and enjoys a memorable experience.

You will play a vital role in creating a positive and welcoming environment across the dealership and enthusiastically treating all customers as special guests.


Salary structure:

  • Basic monthly salary
  • Provident fund and medical aid benefits

Minimum Requirements:

  • Hospitality/Consumer Studies qualification advantageous
  • Min 2 years previous experience in a customer service or hospitality role preferred.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities and the ability to remain calm under pressure.
  • Detailoriented with a focus on delivering highquality service.

Duties and Responsibilities:

  • Greet guests warmly and provide assistance as needed.
  • Handle enquiries and provide accurate information about our products, services, and facilities.
  • Respond promptly to guest complaints or concerns, resolving issues to their satisfaction.
  • Coordinate with other departments to ensure seamless guest experiences.
  • Maintain cleanliness and organisation in guest areas.
  • Collect and analyse guest feedback to identify areas for improvement and implement strategies to enhance the guest experience.
  • Collaborate with marketing and sales teams to promote special events, offers, and promotions
  • Provide assistance to sales team with administrative tasks as required


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