Card Acquiring Lead Campaign Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Nedbank Full time

Job Requisition Details

  • REQ# Location: Johannesburg, Gauteng
Closing Date: 01 September- Talent Acquisition: Bongiwe Mchunu- Job Family- Project, Process and Product

  • Career Stream
  • Product


Leadership Pipeline
  • Manage Others

Job Purpose

  • To develop and manage digital communications across client journeys for all card acceptance products and VAA (e.g., POS, Integrated, POcketPOS, POS in a box etc.) to ensure that Nedbank has a competitive suite of products for profitability, retention and growth.

Responsibilities:

  • Develop or enhance a new client journey and seek approval from stakeholders.
  • Develop and implement bestinmarket client journey strategies and implement accompanying digital communications with a 3year view in mind.
  • Ensure that quality and turnaround standards for campaigns, as well as operations budgets, are met.
  • Ensure that the team efficiency and productivity is improved month on month.
  • Ensure team effectiveness by putting in place resource plans and allocating work to team members.
  • Ensure quality of delivery by reviewing and executing work and taking corrective action where necessary. Improve team efficiency and effectiveness.
  • Ensure that systems and processes are effective.
  • Manage operational risks through mitigation measures.
  • Ensure transformational target are met.
  • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
  • Stay abreast of developments in field of expertise, ensuring personal and professional growth.
  • Understand and embrace the Nedbank vision and values, leading by example.
  • Participate in the development and implement action plans to address issues raised in culture surveys.
  • Create a client service culture, delivering worldclass service.
  • Encourage team to generate innovative ideas and share knowledge.
  • Identify clients' needs through conducting research.
  • Meet all agreed client service and satisfaction objectives.
  • Establish trusting working relationships with subordinates, manager, peers and other departments to deliver results through respect and regular feedback.
  • Develop and maintain sound relationships with external stakeholders.
  • Manage performance of staff by implementing performance agreements and ensuring a clear vision.
  • Mentor and coach staff on identified performance gaps.


Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees


Preferred Qualification
  • Bachelor's degree in Business and Strategy
  • Minimum Experience Level 3 years' experience in Product, Marketing or Channel Management within a service environment

Technical / Professional Knowledge

  • Change management
  • Communication Strategies
  • Consumer behaviour
  • Employee training/development
  • Governance, Risk and Controls
  • Organisational systems
  • Principles of project management
  • Relevant regulatory knowledge
  • Staff resource planning
  • Strategic planning
  • Management information and reporting principles, tools and mechanisms


Behavioural Competencies
  • Customer Focus
  • Decision Making
  • Facilitating Change
  • Innovation
  • Business Acumen
  • Planning and Organizing
- **_Please contact the Nedbank Recruiting Team at _

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