Acquiring - Fraud Operations Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Insphired Recruitment Solutions Full time

Key Responsibilities:

  • Design, manage, maintain and improve fraud prevention and detection strategies through a combination of people and systems "solutions/approaches" to minimize fraud at the clients' Acquired merchants.
  • Contain losses for the bank and cardholders
  • The Manager will ensure that there is people coverage and that all supporting systems are operational.
  • Identify optimisation opportunities and drive the priority of developing such opportunities.
  • Monitor the performance of the rules in the Acquiring fraud monitoring system to be effective in the early detection of all types of Acquiring fraud and to escalate the necessary changes where needed or suggest new rules to be considered.
  • To investigate, detect & prevent fraud on Merchants' accounts by acting to all acquiring alerts which is flagged on the fraud monitoring system and ensuring that losses to EFT POS and/or merchant are minimized.
  • Close monitoring of MasterCard and Visa acquiring fraud reports and notices to action and respond within specified time frames.
  • Ensure logging of operational incidents and monitor internal control implementations.
  • To provide accurate statistics on a daily/monthly/weekly basis on all fraud reported, losses suffered and to have accurate operational dashboards in place that is always up to date.
  • Monitor the acquiring fraud team's performance on a daily/weekly/monthly basis to ensure that work is completed accurately within laid down procedures.
  • Escalate and report all unresolved matters to the appropriate source for timely action and resolution (Systems and Processes)
  • To raise incidents regarding anomalies and work requests to enhance job processes.
  • Handling of any production issues identified in the fraud area and driving the incidents to resolution via IT support teams.
  • Monitor all recoveries i.e. liabilities, claims & charge backs and ensure that it is action timeously to increase recoveries and minimize losses.
  • Ensure that audit findings and compliance issues are adhered to and that staff is aware of the department's goals and objectives.
  • Support and compliment the defining of fraud requirements for new product lines, product features or functions as applicable. This will include working closely with business/Partners/project managers on new products/features/enhancements etc and making sure that the requirements from an Acquiring Fraud Operations perspective is clearly documented, catered for and built, tested and signed off before deployment to production (as applicable).
  • Coaching, mentoring, managing performance, training and development of people.
  • Provide leadership and direction to the team to ensure they continue to demonstrate high levels of engagement.

Requirements:

  • Tertiary degree or diploma in Risk management or relevant experience
  • Minimum 5 years' experience in an Acquiring Fraud Operations environment
  • Deep understanding of South African banking industry.
  • Good project management skills
  • Good analytical skills
  • Extensive fraud knowledge across all types of Acquiring related fraud and modus operandi.

Ability to commute/relocate:

  • Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

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