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Banqueting Supervisor

4 months ago

Stellenbosch, Western Cape, South Africa Newmark Hotels Full time

KEY PERFORMANCE AREAS

  • Manages the Banqueting Department efficiently whilst operating within the Hotel operating guidelines.
  • Ensures that standards are maintained in the area at all times in relation to service and cleanliness.
  • Produce stock take reports, which are required by the Hotel Management.
  • Ensures staff of the department strive to continually satisfy guests.
  • Identifies and implements staff training sessions to ensure compliance with Hotel operating standards.
  • Develop relationships with the major customers to ensure that the V&A Hotel is their first choice of Hotel for an event.

SUMMARY OF RESPONSIBILITIES

  • Ensures that all events and functions have sufficient information/detail and that the method of payment is established in advance by establishing a solid relationship and maintaining open communication with the Events Coordinator.
  • Ensures that all staff are aware of the requirements of the events and functions.
  • Attends meetings to review event and function information when required to do so.
  • Ensures that there are sufficient staff for every event or function which will ensure the correct levels of service are provided.
  • Ensures that the rooms are l aid up at least 60 minutes prior to the event taking place.
  • Ensures that rooms are cleared and reset after each function or event.
  • Ensures that each conference/banqueting bill is correct and signed off.
  • Identifies and instigates staff training schemes.
  • Attends training sessions as directed by senior Hotel Management.
  • Is responsible for the standard of cleanliness and maintenance repair in the banqueting areas.
  • Performs other duties as are required by the Food & Beverage Manager.
  • Meets event and function organisers before, during and at the end of the event or function in order to assess the event or function.
  • Ensure that the banqueting facilities are locked and all operating equipment are secured as prescribed by company policy.
  • Monthly stock takes of operating equipment to be completed by the 3rd day of every month.

Skills and Requirements

  • Ability to lead and motivate a team of banquet staff.
  • Excellent verbal and written communication skills.
  • Strong focus on customer satisfaction.
  • Effective time management and organizational abilities.
  • Willingness to work irregular hours, including evenings and weekends.
  • Understanding of banquet setup, service, and breakdown procedures.
  • Foster a positive team environment.
  • Training new staff members on banqueting procedures and service standards.
  • At least 2 years in similar role at a Hotel

Job Types:
Full-time, Permanent

Experience:

Banqueting Supervisor: 2 years (required)

Ability to Commute:

  • Stellenbosch, Western Cape (required)

Ability to Relocate:

  • Stellenbosch,

Western Cape:
Relocate before starting work (required)