Senior IT Support Technician

1 week ago


Durbanville, Western Cape, South Africa Wenz Recruitment Full time
Senior IT Support Technician

Purpose :
Install and maintain company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience

Min Experience

5+ years' experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role

  • Experience working with, configuring, and troubleshooting computer networks (TCP IP configuration, subnets, DNS, etc.)
  • Network security administration experience.
  • Experience dealing with internal customers and external suppliers.
  • Server management experience.
  • Network monitoring (e.g. Zabbix)
  • Firewall management experience (e.g. Fortigate)
  • Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals.
  • Experience resolving enduser problems and working with an incident management system (e.g. Spiceworks, Remedy, or similar).
Min Qualification

3-year qualification or certificate in Information Technology or other relevant qualifications from industry recognised institute (A+, N+, MCSA, MCSE or similar highly valued)

Functional Responsibilities

  • Contribute to continuous improvement of processes, systems, knowledge base, and thirdparty relationships.
  • Ensure best practices are followed and that all software is safe and appropriately licensed.
  • Ensure security and privacy of computers and network systems.
  • Monitor networks and hardware for unauthorized use.
  • Regular feedback to clients regarding service request status.
  • Document common problems on documentation solution.
  • Managing Domain Controller (Active Directory, certificate management, DNS, Azure AD Connect).
  • Monitoring and securing networks.
  • Managing Firewall IPsec tunnel and links.
  • Managing IT infrastructure projects.
  • Provide technical support across the company, including remotely using Team Viewer, telephone, or Microsoft Teams.
  • Manage incidents raised by end users and ensure all requests are logged, monitored, and tracked using the incident management system.
  • Resolve hardware, software (including inhouse), and network problems by working with end users, other technical personnel, and external service providers.
  • Install, maintain, optimise, and configure software, including Windows operating systems and settings.
Leadership Responsibilities

Personal and functional leadership

  • Take ownership of own work by delivering high quality work on time.
  • Show initiative and be proactive in finding opportunities to improve business processes.
  • Positive engagement in team activities and actively contribute ideas to improve team dynamics and performance.
  • Upskill and train business users and colleagues as required to ensure overall stability of the environment.
Technical/Business Competencies

  • Strong desktop support skills.
  • Strong network support skills.
  • Excellent general IT industry knowledge.
  • Good problem resolution and creative thinking abilities.
  • Monitor established SLA's and OLA's are met, with internal clients and thirdparty providers.
  • Liaise with external service providers to resolve incidents and complete service requests.
  • Log incidents with external service providers in accordance with
SLA's.

  • Effectively manage relationships with thirdparty providers.
  • Effectively manage and prioritise high severity incidents.
  • Active Directory, Azure AD, Server Management, and network security knowledge advantageous.
Behavioural Competencies

  • Information gathering and documenting.
  • Creating and innovating.
  • Stay up to date with new developments in the IT / support space.
  • Quality and detail orientated.
  • Planning and organising.
  • Adapting and responding to change.
  • Team collaboration.
  • Comfortable working in a small team environment as well as independently.
  • Strong interpersonal skills.
  • Deadline driven (sense of urgency).
  • Resourceful and the ability to take initiative.

SALARY:
R35 000 PER MONTH

Salary:
Up to R35,000.00 per month

Ability to commute/relocate:

  • Durbanville,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

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