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Donor Support
2 weeks ago
Responsibilities:
- Assisting Head of Fundraising with administration and data requests.
- Assisting with internal quality assurance processes for external service providers.
- In conjunction with the Database Officer and Donor Support and Administration, completing donor amendments upon request by donors.
- Attending to Service Provider support queries.
- Ensuring that Donor Support standard operating procedures are kept uptodate.
- Ensuring that FAQ's and scripted responses are continuously updated and stored appropriately.
- Assisting the Fundraising Team with overflow and/ or projects relating to data entry, checks, research and maintenance.
Key Skills:
- Excellent time management skills and attention to detail.
- Excellent written and spoken English.
- Proficiency in MS Office suite, including Excel.
- Experience with CRM systems such as Salesforce.
- Excellent interpersonal and organisational skills.
- Great affinity to animal welfare and our client's vision and mission.
Qualifications:
- Several years of relevant experience and/ or educational background, with NGO experience is advantageous.
Job Types:
Full-time, Permanent
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