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Level 1 Technical Helpdesk Support
2 weeks ago
Job Duties/Responsibilities will include:
Front line, technically-aware Customer Service Advisors demonstrate excellent Customer Care skills and resolve or escalate calls to the relevant departments whilst keeping the client updated, so that they are left delighted with their experience.
- The CSA works on the customer service helpdesk and answers and proactively makes calls to resolve customer issues.
- The CSA Manages supplier activities to dispatch and repair faults to meet service level agreements.
- IT Diploma Preferred
- A+ and N+ Certification Required
- Knowledge of Cisco Switching and Routing
- ITIL Foundations Preferable
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