Call Center Agent

2 weeks ago


Johannesburg, Gauteng, South Africa Adendorff Machinery Mart Full time

Job Title:
Junior Technical Support and Call Center Agent

Company Overview:
We are a reputable tool retailer committed to delivering high-quality tools and equipment to our valued customers. We offer a diverse range of products for professionals and DIY enthusiasts alike.

As we expand our operations, we are seeking a motivated and customer-oriented Junior Technical Support Agent to join our team.


Position Overview:

As a Junior Technical Support Agent, you will play a crucial role in providing technical assistance and support to our customers.

You will be responsible for addressing customer inquiries, troubleshooting technical issues, and ensuring a positive customer experience.

This position offers an excellent opportunity for growth and development within the technical support field, providing valuable experience and mentorship.


Responsibilities:

  • Assist customers in troubleshooting technical issues related to our tools and equipment.
  • Provide accurate and clear information about product features, specifications, and usage guidelines.
  • Aid customers in understanding product functionality, installation procedures, and maintenance best practices.
  • Guide customers through basic troubleshooting steps to resolve technical issues efficiently.
  • Collaborate with senior technical support agents and crossfunctional teams to escalate complex issues when necessary.
  • Document customer interactions, inquiries, and resolutions accurately in our CRM system.
  • Stay updated on product knowledge and industry trends to provide informed support to customers.
  • Identify opportunities for process improvement and contribute ideas to enhance customer satisfaction.
  • Assist in creating and updating support documentation, FAQs, and troubleshooting guides.

Requirements:

  • High school diploma or equivalent; additional technical certifications or relevant coursework is a plus.
  • Previous experience in a customer service or technical support role is preferred.
  • Basic understanding of tools and equipment commonly used in various industries.
  • Excellent written and verbal communication skills, with the ability to convey technical concepts clearly to nontechnical individuals.
  • Strong customer service mindset and the ability to remain patient and empathetic when dealing with customer concerns.
  • Ability to multitask and prioritize customer inquiries effectively.
  • Proficiency in using CRM software or similar customer support tools is a plus.
  • Strong problemsolving and criticalthinking skills.
  • Attention to detail and organizational abilities.

Benefits:

  • Competitive salary based on experience and qualifications.
  • Provident fund with company match.
  • Employee discounts on tools and equipment.
  • Ongoing training and professional development opportunities.
  • Supportive and collaborative work environment.


To apply, please submit your resume and a brief cover letter outlining your relevant experience and expressing your interest in the role of Junior Technical Support Agent.


  • Call Center

    2 weeks ago


    Johannesburg, Gauteng, South Africa Skills Careers center Full time

    Call center agents /Customer service Agents are needed for Entry Jobs. should be well-spoken, Service driven and able to work under pressure.QualificationMatric / Equivalent Receiving incoming telephone calls from customers and/or delivers scripted or nonscripted messages to customers via telephone during designated hours at all levels with stakeholders...

  • Call Center Agent

    2 weeks ago


    Johannesburg, Gauteng, South Africa Ciazcon Full time

    Currently we are searching for a Call Center Agent for Johannesburg, South Africa.Responsibilities of this Post:Provide product and service information to customers.Document all call information according to standard operating procedures.Research, identify, and resolve customer complaints using business tools and available customer data.Address and resolve...

  • Call Center Agent

    2 weeks ago


    Johannesburg, Gauteng, South Africa Ciazcon Full time

    Currently we are searching for a Call Center Agent for Johannesburg, South Africa.Responsibilities of this Post:Answer courteously inbound calls.Manage filing, mailing, correspondence and other management tasks.Respond to customer inquiries.Generate customer interest in the services or products offered by the company.Manage and update customer databases with...

  • Call Center Agent

    2 weeks ago


    Johannesburg, Gauteng, South Africa Bytes Full time

    Join our dynamic team at Bytestream as a Lead Warming Call Center Agent We're seeking enthusiastic individuals to connect with leads and warm them up for our clients' campaigns. As a crucial part of our team, you'll engage in outbound calling, nurturing leads, and representing our clients with professionalism and warmth. If you're passionate about...


  • Johannesburg, Gauteng, South Africa Ciazcon Full time

    Currently we are searching for a Call center supervisor for Johannesburg, South Africa.Responsibilities of this Post:Hire, train, coach and lead call centre team as they provide services to our customers.Lead the call centre team to provide friendly and efficient service to customers on inbound and outbound calls.Supporting call centre agents through...


  • Johannesburg, Gauteng, South Africa Ciazcon Full time

    Currently we are searching for a Call center supervisor for Johannesburg, South Africa.Responsibilities of this Post:Hire, train, coach and lead call centre team as they provide services to our customers.Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be...

  • Call Center Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Believe Resourcing Full time

    Call Center ManagerSandton, JohannesburgSalary: R45,000-R60,000 CTCOur Client:A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and TechnologyAbout the role:Our client is now ready to take the next step by providing call center services to...


  • Johannesburg, Gauteng, South Africa i-talk financial services Full time

    Call Center Sales Agents RequiredRequirements: Matric Well Spoken. Must have a basic understanding of a computer. Achieving sales targets Ensuring your product knowledge is passed on to clients. Responsible for processing all correct information onto final sales. Adhering to sales team standards checklist skills. Possess exemplary customer service skills....

  • Call Center Agents

    2 weeks ago


    Johannesburg, Gauteng, South Africa Auto24 Full time

    Auto24 is a leading used car dealership dedicated to providing high-quality pre-owned vehicles to our valued customers. With a commitment to excellence and customer satisfaction, we are expanding our team and seeking dynamic individuals to join us. Are you passionate about cars and communication? Do you thrive in a dynamic and fast-paced environment? Auto24,...

  • Call Center

    2 weeks ago


    Johannesburg, Gauteng, South Africa Lynx Professional Services Full time

    Job Overview: We are seeking a dedicated and customer-focused After-Hours Dental Call Center Representative to join our team. As an After-Hours Dental Call Center Representative, you will be responsible for handling incoming calls and booking appointments for our dental clinic outside of regular business hours. Your primary goal will be to provide...


  • Johannesburg, Gauteng, South Africa AUTO24 Full time

    Auto24 is a leading used car dealership dedicated to providing high-quality pre-owned vehicles to our valued customers. With a commitment to excellence and customer satisfaction, we are expanding our team and seeking dynamic individuals to join us. Are you passionate about cars and communication? Do you thrive in a dynamic and fast-paced environment? Auto24,...


  • Johannesburg, Gauteng, South Africa Ciazcon Full time

    Currently we are searching for a Call Center supervisor for Johannesburg, South Africa.Responsibilities of this Post:Develop objectives for the call center's day-to-day activities.Evaluate performance with key metrics (accuracy, call-waiting time etc.).Monitor and improve ordering, telephone handling and other procedures.Conduct effective resource planning...

  • Call Center Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa iContact BPO Full time

    Are you an experienced Call Center Manager seeking a new and exciting challenge? We have an exceptional opportunity for you to be a key player in a dynamic and innovative environment.Key Responsibilities: Lead and manage a highperforming call center team. Develop and implement effective strategies to enhance customer service operations. Drive continuous...

  • Contact Center Agents

    2 weeks ago


    Johannesburg, Gauteng, South Africa SKILLS PLACEMENT CENTER Full time

    WHATSAPP TO APPLYWe are looking for an energetic, well-spoken customer service Agents to join our team and answer questions and requests from our customers. The responsibilities of the customer service consultant include addressing inquiries, resolving issues, and providing information on our products and services.The Job Roles will include Listening to...

  • Call Centre Agent

    2 weeks ago


    Johannesburg, Gauteng, South Africa Jay Mothobi Inc. Full time

    We are looking for a dynamic call centre agent to join our debt collections team immediately.MUST have call centre experience;Should have active outgoing call experience ;Debt collection experience will be advantageous;Excalibur experience will be advantageous; andShould preferably have an understanding of the National Credit Act and prescriptionSalary: R...

  • Call Centre Agent

    2 weeks ago


    Johannesburg, Gauteng, South Africa TE Trade Events Full time

    Join the TE Trade Events Call Center TeamWe are looking to hire 5, enthusiastic, well-spoken and organised Call Centre Agents on a contract basis. Contracts are reviewed after 2 months and will be continued provided KPIs are met and a good company fit.Remuneration is industry related.Requirements:- Fluent in written and spoken English (Afrikaans is a plus)...


  • Johannesburg, Gauteng, South Africa Todays Destiny Full time

    We are looking for seasoned Team Leaders to join our client's dynamic team within their Contact Centre.Role PurposeTo manage and direct omni channel call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

  • Call Center Agent

    2 weeks ago


    Johannesburg, Gauteng, South Africa Callforce Full time

    Creating purposeful careers as we build the future of contact centre solutionsUS based client is looking for dynamic outbound agents on a night shift in Sunninghill.Successful candidates will receive full product and systems training.Responsibilities and expectations (not limited to):Read from a scripted pitchTransfer warm leads to USA agentsMeet and exceed...

  • Call Center Agent

    2 weeks ago


    Johannesburg, Gauteng, South Africa Gen X Institute Full time

    Main purpose of the job:The successful applicant will be responsible for meeting and exceeding monthly sales targets through inbound and outbound telephonic selling and will be required to sell Online Courses within a pressurized environment.Key responsibilities:Â- Conduct outbound calls and sell Online CoursesÂ- Will have to be proven closers with ability...


  • Johannesburg, Gauteng, South Africa Corner Life Insurance Full time

    Call Centre AgentDuties: Maintain updated knowledge of all company products and services in order to provide adequate education to customers Provide information and instructions about relevant products and services Make product and service suggestions to meet the customer's specific needs Field incoming phone calls and respond to phone messages from...