Jo Malone, Boutique Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Estée Lauder Companies Singapore Full time

Jo Malone, Boutique Manager - 40 hours - Mall of Africa FSS:

  • Johannesburg, South Africa


 Retail
  • Store
  • Jo Malone London

Job Description:

Position Summary:

  • Drive business through Education, Oncounter coaching, Outside Events, Oncounter Activities in retail outlets and build brand equity.
  • Plan and Coordinate events to ensure increased sales, brand awareness and productivity within the Brand, while maintaining Brand Image.
  • Achieve the sales objectives through own effective performance, through exceptional customer service and through the effective management, development and motivation of the team.
  • Meet and exceed service and sales goals established by Jo Malone by coaching the Stylists on how to achieve goals by building longterm customer relationships.

Key Roles & Responsibilities:

  • Daily, weekly and monthly monitor business and analyse results to recognise areas of opportunity and growth to build and impact on overall business.
  • Ensure that the Consultation Standards and Jo Malone Service Vision are adhered to at all times
  • Execute events according to the events guidelines
  • Ensure customers are treated professionally at all times/Service excellence
  • Recruit new customers to the Jo Malone brand
  • Ensure all action plans are in order for all promotions, launches and special events to 'drive sales'
  • Personally demonstrate excellent selling skills, acting as a role model for team members
  • Conduct weekly team meetings to communicate to the team aspects of product knowledge, marketing, account and brand goals and other useful, motivational information
  • Look for ways to increase sales potential and service standards via events and focus both in store and outside
  • Monitor competitor products, activity and results and discuss with the Sales Manager ways to take on the competition and build the business
  • Communicate regularly and effectively with the Sales Manager, keeping him/her informed of activities and working together to resolve difficulties
  • Work with the Sales Manager to plan and implement Events pertaining to:
  • New Product launches
  • Core business activities
  • Promotional business
  • Building customer loyalty
  • Consistently maintain immaculate standards of grooming and excellent merchandising at all times.
  • Consistently maintain housekeeping and the use of Jo Malone hygiene at all times.
  • Ensure CRM is kept up to date at all times, conduct training when required.
  • Ensure all clients are informed timeously of promotions and special events
  • Ensure the Boutique is merchandised to comply with the Jo Malone image and standards and marketing focus at all times
  • Ensure the Jo Malone philosophy is communicated to customers
  • Ensure that all tools and staff necessary for the execution of events are sourced and available timeously.
  • Ensure that equipment for special events are stocked at all times according to Checklist and that a high standard on hygiene is maintained
  • Conduct regular communication sessions with the team to keep them informed of targets, initiatives and activities that impact on their ability to perform their jobs to the best standard
  • Ensure that all HR documentation is completed on a timely and accurate basis.
  • Complete all paperwork accurately and submit in accordance with deadlines
  • Ensure Merchandising guidelines and standards are followed.
  • Ensure the team receive education, coaching and guidance to learn all aspects of running the account, have the correct product knowledge and can complete all tasks required
  • Conduct quarterly assessments and biannual performance reviews in line with Company policy
  • Leads by example and demonstrates a mentoring style of management, whilst exceeding company standards.

Qualifications

Requirements:

  • Cosmetic experience preferred.
  • 12 years key holder responsibility in a supervisory role in a service oriented environment
  • Ability to work in a fast paced environment.


 Computer literate
  • MS Office
  • Managerial experience.

Job:
Retail
  • Store

Primary Location:
Europe, Middle East, Africa-ZA-GP-Johannesburg

Job Type:
Standard

Schedule:
Full-time

Shift:
Variable

Job Number: 237113

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