Chinese Speaking Boutique Client Advisor

2 weeks ago

Johannesburg, Gauteng, South Africa Insphired Recruitment Solutions Full time
Our client in the Luxury Retail Jewellery industry is currently looking for
Chinese Speaking Boutique Client Advisor in Johannesburg.

Responsibilities:

  • Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, aftersales, complaints) granting an extraordinary service.
  • Listen and understand clients' needs, providing customized advice and introducing them to the discovery of the Brand.
  • Establish and develop relationship with existing clients and engage new customers to the brand.
  • Work with integrity and respect to ensure operational effectiveness.
  • Contribute to the store and service KPls achievement.
  • Register clients' data in the dedicated system for future contact, personalized CRM actions and client development purposes.
  • Perform all CRM one to one activities.
  • Ensure that all front area of the shop is clean, and products are displayed as per VM guidelines.
  • Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, leadtime update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
  • Perform online training modules and participate in defined training sessions in order to develop own knowledge on different topics.
  • Provide an inspirational, luxurious shopping experience, maximising every sales opportunity.
  • Support peers and colleagues in efficient running of the boutique.
  • Demonstrate excellent product knowledge and drive to achieve store targets.

Requirements:

  • Marketing and Customer Relationship Management techniques experience is also ideal.
  • Proficiency in Chinese and English written and verbal is essential.
  • Strong customer service and negotiation skills.
  • Strong Business awareness and the ability to network for prospective clients outside of the store in order to enhance and build own client base is essential.
  • Knowledge of the brands products, selling skills and store procedures is an advantage.

Remuneration:

  • R R per annum.

Salary:
R20, R30,000.00 per month

Ability to commute/relocate:

  • Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

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