Assistant Boutique Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Montblanc Full time
KEY RESPONSIBILITIES Maximise performance of the boutique Apply all international & local Retail guidelines Support Boutique Manager in the management of the boutique team

The Assistant Boutique Manager is responsible for:

Sales

Maximise turnover of the boutique Sales generated inside the boutique Sales generated outside the boutique (presentations made in palaces and to VIP clients) Discount management: Control of discount in the boutique Supportthe sales team in achieving their personal targets and contributing to the achievement of the targets of the boutique Assisting other Sales Associates during sales (service, gift wrapping, etc.), Assisting Sales Associates and Stock controller in administrative tasks (cash register, stock) Observation and coaching of the team in sales process Monitor KPI development and propose action plan to the Boutique Manager

Customer Focus & Service

Direct contact with Royals and Collectors Contributes to the implementation of customer relationship programs Contributes to the improvement of database registration (quantity and quality) Contributes to professional Customer Service / After Sales Service execution in Boutique

Operations and Admin

Main contact for all requests related to the boutique in absence of the Boutique Manager Ensure strict adherence to the Richemont & Montblanc specific Retail procedures Proper maintenance in the Boutique Implementation of security concept Assisting with Boutique Reports (Daily, After Sales , Analysis)

Support in Team Management & Leadership

Definition and follow up on KPI's & targets for the team Motivation of the team Integration and training of new Sales Associates in the field Monitor self-learning progress of team Training & coaching of the Boutique team on the job

Support in Operations, Admin & Marketing

Proper execution and timely delivery of boutique reports Execution of promotion and incentives on boutique level Propose and support in the realisations of Marketing activities (commercial)

With Stock Controller

Optimising stock management in Boutiques (replenishment, rotation, inventory, etc.)

With Visual Merchandiser & Retail Operations Manager

Excellence at POS at any time & control of quality of displays Adhesion to appropriate display and product guidelines at all times

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