General Manager

2 weeks ago

Pinetown, KwaZulu-Natal, South Africa Fidelity Services Group Full time

Minimum qualifications and experience:

  • University Degree (BCom. or similar)
  • Postgraduate qualification highly advantageous
  • Minimum 3 5 years' experience in Senior Management role with Sales and Customer Service
  • Sales metrics, Financial management and analytics, Business systems and processes
  • Financial knowledge of Budgets, forecasting and Profit and Loss
  • Grade B Security Certificate (existing or to be obtained on appointment)
  • Experience in the Security Industry preferred

Duties & Responsibilities:

Leadership

  • To consistently provide strong leadership of the Region and all staff.
  • To communicate with passion the vision and strategy of the Region and its performance.
  • To make timely, considered decisions for the longterm success growth and development of the Region.

Financial Management:

  • Full responsibility for Profit and Loss Centre to ensure profitability is sustained and growth is achieved
  • Budgetary planning including revenue and capital expenditures.
  • Reviews and analyses of activities such as costs, operations (e.g. vehicle cost per customer) and forecast data to determine department or division progress toward stated goals and objectives.
  • Manage effective collections for the Region

Sales:

  • Achieve sales targets per each sales channel
  • New Unit sales
  • Targeted RPU
  • Technical revenue
  • Maintain acceptable margins manage discounts and technical efficiency
  • Management of reconnection rate in conjunction with Customer Contact Centre
  • Drives efficiency and effectiveness of inhouse sales teams in conjunction with Regional Sales Manager and National Sales Executive
  • Oversees efficiency and effectiveness of inhouse sales teams in conjunction with the Direct Sales team
  • Drives efficiency of and technical teams in conjunction with Regional Technical Managers

Business generation:

  • Strategy design to grow the business appropriate to the Region and Branches
  • Localized Security Scheme (LSS) management of overall profitability and taking appropriate business decision to ensure long term sustainability
  • Intervention in unprofitable areas or LSS to ensure minimum profitability goals are achieved this could include closure of unprofitable areas
  • Exploring and evaluating greenfields areas for expansion of the business
  • Exploring and evaluating acquisition opportunities
  • Resolving deadlocks, causing blockages to business flow.
  • Planning effectively, instituting short
- and long-term planning.

  • Strategic planning, understanding external factors.
  • Tactical planning, identify specific actions to achieve longterm goals.
  • Contingency planning, preparing an alternative plan that may be followed in case of unexpected events.

Region and Branch management:

  • Looking to the shortmedium future of the business and making key recommendations for technology, resource and skill allocation and utilization
  • Clear communication and implementation of strategy across the Region and Branches
  • Manage attrition rates down
  • Ensure development of tactical programs to pursue targeted goals and objectives.
  • Monitor overall operational delivery in the Region and Branches
  • Provide direct management of key functional managers in the business unit: Sales, Technical and Regional Admin Teams.
  • Indirect reporting line of Operations, Finance and HR Teams within the matrix structure.
  • Report key results to corporate offices.
  • Engage with all stakeholders in broader organizational strategy planning and execution
  • Oversees key projects, processes and performance reports, data and analysis.
  • Develop and maintain a wide network of relationships throughout the business to instill a collaborative culture
  • Implement localization including Community Social Media, CCTV and other key localization steps in the area.

Operations:

  • Accountable to maintain quality, service and outputs related to a work in the region (alarm monitoring services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
  • Oversee key projects, processes, and performance reports.
  • Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
  • Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
  • Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
  • Visit client sites on an ongoing basis.
  • Play an active role in escalated customer complaints
  • Develop and maintain client relationships to enhance customer service.
  • Resolve and escalate customer complaints within the set time frames.

Health and Safety (EHS):

  • Contributes to achieving regional EHS targets
  • Support, encourage and assist with instilling a Zero harm culture across the business
  • Ensure required EHS standards and targets are communicat

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