Service Intern

2 weeks ago


East London, Eastern Cape, South Africa Ann Swann Personnel Services Full time



PERMANENT

JHB001885

GRADUATE

Eastern Cape, East London**
Stipend Monthly (Market related)

Duties and Responsibilities:

-
Assist in Service Operations: Support the service team in day-to-day operations, including but not limited to repairs, maintenance, and customer service.
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Documentation and Reporting: Maintain accurate records of service activities, including work orders, service reports, and customer feedback. Prepare periodic reports summarizing service activities and performance metrics.
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Customer Interaction: Interact with customers to understand their service requirements, provide assistance, and ensure customer satisfaction. Handle inquiries, schedule appointments, and follow up on service requests.
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Technical Support: Assist technicians in troubleshooting issues, utilising diagnostic equipment, and performing repairs as directed by supervisors.
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Quality Assurance: Participate in quality control processes to ensure service standards are met or exceeded. Conduct inspections and checks to identify and rectify any deviations from quality standards.
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Process Improvement: Contribute ideas and suggestions for improving service processes, efficiency, and customer satisfaction. Work collaboratively with team members to implement identified improvements.
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Training and Development: Actively engage in training sessions and on-the-job learning opportunities to enhance technical skills, product knowledge, and overall professional development.

Qualifications and Requirements:

  • Completed Matric/Grade12 (Certificate Required)
  • Qualifications in Metrology, Mechanical Engineering, or a related field.
  • Strong interest in gaining practical experience in the service and maintenance of equipment.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with colleagues and customers.
  • Detailoriented with strong organizational skills and the ability to multitask in a fastpaced environment.
  • Valid driver's license is a must.
  • For more information please contact:
**Juan Sargent

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