Services Manager

2 weeks ago

East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time

Overview:

Minimum requirements:

  • Relevant NQF7 tertiary qualification in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related
  • 3+ years' relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled Soft Services
  • 3+ years' experience managing large teams
  • Knowledge / exposure in Industrial Relations

Overview of responsibilities:

  • Effective management of external service providers
  • Effective quality systems management
  • Effective financial management
  • Effective people management

Detailed responsibilities

Effective management of external service providers through:

  • Identifying, together with Group Procurement, applicable services and service providers
  • Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties
  • Driving and monitoring conformance to SLA, identify gaps and implement corrective action
  • Maintaining productive relationships with service providers through regular meetings
  • Effective relationship building with internal and external stakeholders
  • Participating actively, where necessary, on internal and external review meetings

Effective quality systems management through:

  • Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
  • Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility
  • Identifying alert and incident trends and drive corrective actions
  • Ensuring compliance to ISO 9001:2008 and ISO 1400:200
  • Preparing for and participate in various audits
  • Conduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.)

Effective Financial Management through:

  • Participating in budgeting process and monitor performance against budget
  • Planning, agreeing and implementing Capex expenditure with hospital management
  • Review services benchmark report to effectively manage outsourced services cost and quality metrics
  • Ensuring accurate and timeous invoices are received from external suppliers for processing
  • Ensuring invoices are captured according to approved catalogues and contracts

Effective people management through:

  • Demonstrating visible leadership in respect of the organisation's values, operating model and strategy and actively sponsor company initiatives and projects in own area of responsibility
  • Recruiting, retaining, motivating and developing staff according to the organisation's people policies and practices
  • Effective facilities management through:
  • Ensuring the hospital facility is always in a clean and in habitual state
  • Participating in building handover projects to ensure additional soft services are procured timeously where applicable

Competencies:

  • Resilience
  • Ethical behaviour
  • Leading by example
  • Excellence orientated
  • Customer responsiveness
  • Problemsolving, analysis and judgement
  • Motivating, influencing and developing people

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