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Technical Area Manager Ssa Region

3 months ago

Johannesburg, Gauteng, South Africa Fresenius Medical Care Full time

Leadership

  • Ensure a highly motivated team and a professional, customer oriented and solution focused way of working within the team
  • To promote Lean principles and standards and to continually appraise methods of working to produce greater efficiency, reduce cost and eliminate waste, strive for World Class
  • To assist the Technical Operations Cluster Lead in the recruitment, training and development of staff as required

Local Management and Steering

  • Conduct regular review onsite meetings with (System) Technicians within their regional areas and document and implement and monitor actions arising from discussion areas
  • Prioritize upcoming service requests and assign them within the team
  • Be responsible for aspects of inventory needs based on actual service tasks and standards
  • Monitor the standards of service delivered to customers in the region through onsite controls
  • Maintain the highest quality technical service to all customers in the region, ensuring that all planned and unplanned maintenance is achieved in a timely and efficient manner and documented accordingly
  • Responsibility for overseeing resource time management and reviewing allocation of work (system) Technicians to meet customer Technical Service delivery requirements
  • To review and implement any nonconformity and audit actions that may arise
  • Monitor Status of machines under contract in terms of TSC / MA
  • Identification of devices running uneconomically, inform Technical Operations Cluster Lead

Operational Management

  • Ensure that all reactive customer support, installation and evaluation requirements are completed in line with FME policy / procedure and as directed by the Technical Operations Cluster Lead
  • Take over adhoc requests and support technician on complex repairs
  • Maximize up time of machines by performing high quality standard and reactive service work within contracted timescales and deliver a highly focused customer service delivery
  • Ensure Water Treatment System maintenance due to disinfection plan, revalidation plan, sampling plan and validation plan
  • Ensure that all FME 'Lean Service' initiatives, processes and tools are observed and applied as directed
  • Ensure that all service reports are accurate and timely and replicated on a daily basis
  • Participate in the Technical Services customer and engineer support 24/7 helpline, recording all calls in an accurate and timely manner
  • Review and implement any nonconformity and audit actions that may arise
  • Ensure that any and all SOP's relative to the role are followed
  • Provide technical support according to qualification
  • Achieve service targets to calendar dates as contracted
  • Ensure due care of all company property
  • Ensure effective installation of solutions as required

Coordination & Support

  • Complete any TAM's documentation and to input the details onto the SAP/ TAM system as and when required in accordance with documented SOP's
  • Assist in the implementation of technical upgrades of equipment and modifications where necessary
  • Deputise as requested for the Technicians and System Technicians
  • Assist the FME businesses in the provision of technical support to customers during clinical evaluations
  • Coordinate and assist in the implementation and support of any renal unit IT infrastructure if necessary
  • Ensure that the own equipment is calibrated
  • Ensure that all service administrative data is accurate and reported as directed
  • Involvement to ensure any relevant contract tender information is accurate and timely
  • Attain a high level of knowledge on products and systems in the FME business portfolio
  • Provide sales/nursing with competitive activity information
  • Advise/inform Technical Operations Cluster Lead on availability of Service Agreements and support sales as required
  • Maintain adequate stock of spare parts to maximize repair at first call out completing stock checks as necessary and achieve the required inventory values

Customer-orientation

  • Visit identified customer sites assessing and documenting customer satisfaction surveys
  • Keep up to date service manuals informing customers of updates
  • Advise customers on technical training/course workshops at local level where required

2) Secondary tasks:


Tasks performed regularly in addition to the main duties but which do not determine the essential character of the position.


  • Provide holiday/emergency cover for other country Technicians
  • Oversee and participate in the acceptance and commissioning of new business awards

1) Required training and education:

  • Educated to HNC level in electrical and electronic engineering or equivalent, preferably in health care facilities

2) Required professional experience (in years):

  • At least 3-4 years professional experience in equivalent or similar functions ideally in a healthcare or healthcare-related business environment

3) Important personal qualities:

  • Strong customer orientation and ability to