Guest Arrival Expert

2 weeks ago

Pretoria, Gauteng, South Africa Marriott International, Inc Full time

Número de Empleo

Categoría de Empleo Rooms & Guest Services Operations

Ubicación Protea Hotel Fire & Ice Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VER EN MAPA

Horario Full-Time



¿Ubicación remota? N



¿Reubicación? N

Tipo de Posición Non-Management

La primera impresión es la que cuenta. Cuando los huéspedes llegan a nuestros hoteles, queremos causarles una impresión inolvidable. Lo mismo ocurre con las salidas.

Cuando los huéspedes se marchan, queremos que se lleven una sonrisa y la sensación de que estuvimos a su disposición durante toda su estancia.

Queremos crear una experiência inolvidable y única de principio a fin.

Nuestros expertos en llegadas de huéspedes toman la iniciativa para brindar una amplia variedad de servicios que guían a los huéspedes durante sus experiências de llegada y salida.

Tienen la libertad de moverse por su espacio y hacer lo que haya que hacer.

Ya sea procesar necesidades operativas, satisfacer solicitudes de un huésped, completar informes o compartir los aspectos destacados del área local, el experto en llegadas de huéspedes hace que las transacciones se sientan como parte de la experiência.


Independientemente de en qué posición se encuentre, hay algunas cosas que son críticas para el éxito: crear un espacio de trabajo seguro, seguir las políticas y los procedimientos de la empresa, preservar la confidencialidad, proteger los activos de la empresa, mantener los estándares de calidad y garantizar que su apariencia personal, su uniforme y sus comunicaciones sean profesionales.

Los expertos en llegadas de huéspedes estarán de pie y en movimiento (de pie, sentados o caminando durante mucho tiempo), y haciendo trabajos manuales (mover, levantar, transportar, empujar, halar y colocar objetos de un máximo de 23 kg sin ayuda y objetos de más de 34 kg con ayuda).

Es imprescindible que los expertos en llegadas de huéspedes hagan bien todas estas cosas (y otras tareas de trabajo razonables, según se solicite) para hacer siempre lo correcto por nuestros huéspedes y por nuestro negocio.


  • Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._


Protea Hotels by Marriott es la marca hotelera líder en África y una de las marcas hoteleras más reconocidas del continente, con más de 60 hoteles en Sudáfrica, Zambia, Nigeria, Namibia, Tanzania y Uganda.

Si te apasiona ofrecer a todos los huéspedes una experiência de servicio personalizado y deseas formar parte de "la mejor marca hotelera de Sudáfrica", únete ya al equipo de Protea Hotels by Marriott.

Al unirte a Protea Hotels, te unes a una cartera de marcas con Marriott International.

Estarás donde puedes llevar a cabo tu mejor trabajo,

comenzarás a cumplir tu propósito,

formarás parte de un increíble equipo mundial y

te convertirás en tu mejor versión.

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