Duty Manager

2 weeks ago

Pretoria, Gauteng, South Africa HotelJobs Full time
***: Primarily responsible to ensure that all departments ( Front office, housekeeping and F&B) are run efficiently, provide outstanding guest service, assisting all staff and maintain a calm, professional environment always.

DUTIES AND RESPONSIBILITIES:

  • Maintain visible presence in the front office and lobby as much as possible.
  • Greets the guests of the Park lodge hotel and ensures that they are properly received, welcomed, greeted, assisted with bags and checked in.
  • Checks cleanliness of the lobby and public areas, toilets, lights, and all that is visible to the guests.
  • Ensure that all dispensers in the public toilets are filled and properly working.
  • Check all hotel staff and ensure they are in proper uniforms, proper hairstyles, well groomed, looking fresh and smelling fresh, have an orderly appearance and behave professionally.
  • Checks on registration cards of arriving guests and ensures all information is properly captured and filed away properly.
  • Gives the instructions to the Night Reception, during high occupancy periods, regarding: Walk
- in guests, unpaid reservations and no
- shows.

  • Prepares and checks for VIP's arrival and escorts guests to rooms.
  • Coordinates with all hotel departments to maintain Front Office functions properly.
  • Handles guest complaints and other related problems and reports in the Front office manager's logbook.
  • Assists reception during high volume checkins.
  • Answers guests inquires, handles complaints and attend to the needs of the guests.
  • Promotes and maintains good public relations.
  • To be responsible for front office operations during the absence of Front Office Manager.
  • Closes shifts and ensures all summaries are balanced and explanations documented.
  • Ensures that the back office operations are orderly and all duties are running as per the prescribed standard operations.
  • To be responsible for F&B operations during the absence of F&B manager.
  • To be responsible for Housekeeping operations during the absence of Executive housekeeper.
  • Be able to do a random check of VRs room and submit a report to the general manager.
  • Responsible of the resolution of all maintenance problems during their shifts.
  • Check to see that all charges are assigned to the appropriate departments.
  • To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into the PMS system.
  • To Verify that all charges posted from the POS Software, and SPA software had reached the correct guest folios and also not missing.
  • Prints up and files reservations for the next business day.
  • Verifies all account postings and balances.
  • Verifies that room rates are correct and posts those rates to guest accounts.
  • Monitors the current status of coupons, discounts, and other promotional programs
Minimum Requirements

  • Grade 12 or above
  • 2 years' experience in a similar role or management role
  • 5 years' experience in the hospitality industry
  • Strong leadership skills
  • Detailfocused, with good computer skills
  • Strong customer service skills
  • Excellent communication skills, both written and verbal
  • Able to write reports
  • Physically able
  • Good understanding of health and safety in the workplace
  • Strong problemsolving skills

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