Hotel Reservations Consultant

2 weeks ago


Pretoria, Gauteng, South Africa HotelJobs Full time

Valor hospitality Partners is recruiting for one of our clients. Busy Corporate hotel in Johannesburg Northern Suburbs.

Requirements:
Experience in hotel reservations is essential and not negotiable for this busy reservations department.

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_ Previous hotel reservations experience, of at least 2 to 3 years essential__._
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Knowledge and experience using OPERA essential:

  • Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
  • Written and verbal communication skills
  • Ability to work as part of a team, as well as independently
  • Honest and trustworthy beyond approach
  • Great attention to detail
  • Presentable and well spoken
  • Team Player who leads by example
  • Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy
**The purpose of the position is to respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone or through a central reservation system. The Reservationist will create and maintain reservation records - usually by date of arrival and alphabetical listing, preparing and sending letters of confirmation and promptly processing any cancellations and modifications.
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