Assistant Front Office Manager

2 weeks ago


Pretoria, Gauteng, South Africa Cradle Boutique Hotel & Reserve Full time

Assistant Front Office Manager

Duties and Responsibilities:

  • Manages and motivates the Front Office team to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Develops high quality relationships with guests throughout their stay.
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
  • Oversee and supervises guest arrivalsand departureswith the front office team.
  • Provide high level of customer service and maintain a high profile in the daytoday front office operations.
  • Ensure that personalized service is offered to each guest.
  • Supervises the management of debtors, group and individual guest invoicing and cash operations.
  • Review arrival list for all arrivals.
  • Prepare monthly and daily revenue report and circulate to all HOD's.
  • Ensures that all front deskemployees are well presented (uniforms, personal hygiene etc), and also punctual.
  • Ensures that the workplace remains clean and tidy.
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
  • Have a good knowledge of all systems and standard operating procedures of front office.

Prerequisites:

Well-developed communication and customer relations skills. Highly organized, results-oriented with the ability to be flexible and work well under pressure. Experience working on booking systems (Nebula Property Management Systemwill be advantageous).

Education and Experience
Diploma in HospitalityManagement or related field. Knowledge and experience in MS office programs.


Minimum 2 to 3 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relationsin a hotel/lodge environment.


Salary:
From R10,800.00 per month

Ability to Commute:

  • Gauteng, Gauteng (required)

Ability to Relocate:

  • Gauteng, Gauteng: Relocate before starting work (required)

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