Business Process Manager

1 week ago


Johannesburg, Gauteng, South Africa MSA Outsourcing Solutions (Pty) Ltd Full time

Primary Function - KPI Management and Maintenance
Identify lack of KPI's on all campaigns and start the implementation process by

exploring the expectations of the client and documenting them.

Once expectations are discovered and documented, the document should be sent to the

client for approval.

The agent(s) must be made aware of the performance management process that is

associated with the signed KPI document and it should be signed off.

The performance of each individual on the team must be monitored over the relevant

time period and if necessary, liaising with the Employee Relations Manager to initiate

any disciplinary processes or actions that are needed.

Primary Function - Systems Management and Monitoring
A thorough understanding of the systems and technologies used from the recruitment

department through to operational software including biometrics, security, and

monitoring software.

Investigate the possibility of revising and simplifying the processes currently used to

prevent double handling of work and optimize workflow.

Understanding of the roles and responsibilities of the management team and the

functions of each individual.

Inspect from time to time, the formulas used in various sheets to ensure that they are

functioning as intended and producing the necessary results.

Primary Function - Business Process Flow Mapping
Analyze and plot a workflow map for all campaigns in an organized fashion

Maintain the documentation for each campaign at least once monthly to establish if

there were any changes in processes, number of agents or an adjustment of

expectations.

- Primary Function - Statistical Analysis
Generate and interpret graphically, various needed statistics relating to attendance,

productivity, attrition amongst other facets of the business that may be requested or

needed from time to time.

Present trends for the business in various forums when needed or requested.

Secondary Function - Recruitment Assistance
Assistance with interviews when required.

Review of pre-employment questionnaires and reporting to the recruitment manager

about any findings.

- Secondary Function - Administrative and Organizational
Browse and maintain templates on Google Drive relevant to all systems in use.

Handle general agent queries and questions when needed.

Reporting and assisting with ad-hoc tasks requested throughout the day.

Management of statistics relating to attrition and case studies requested by

management.

  • Johannesburg, Gauteng, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:About TransUnion:TransUnion is a global information and insights company which provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries. We call this Information for Good.TransUnion is a leading...


  • Johannesburg, Gauteng, South Africa Quadrant Systems Full time

    POSITION DETAILSJOB PURPOSEThe Process Analyst will be responsible for Engaging with different levels of business stakeholders to enable effective process mapping to agreed standards within agreed timelines.DUTIES AND RESPONSIBILITIES· Engaging with business stakeholders to obtain sufficient information to map processes· Mapping to WesBank Standard and...


  • Johannesburg, Gauteng, South Africa Cresco Consulting Full time

    Location: Cape Town (Woodstock) or Johannesburg (Rosebank) - Hybrid/Remote options availableResponsibilities:- Process Analysis & Optimisation: Understand and analyse user needs, pain points, and business requirements to develop and refine processes. Identify opportunities to enhance efficiency and effectiveness within Quickbase.- Quickbase Configuration &...


  • Johannesburg, Gauteng, South Africa Firstrand Bank Limited Full time

    To provide process design development and enhancements within the business to ensure resource and operational alignment with business strategyDeliver against operational and cost targetsEnsure full understanding of customer needs to deliver quality serviceDeliver customer experience excellence aligned to Organisational values and service standardsEnsure...


  • Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

    Description To provide process design development and enhancements within the business to ensure resource and operational alignment with business strategy Deliver against operational and cost targets Ensure full understanding of customer needs to deliver quality service Deliver customer experience excellence aligned to Organisational values and service...


  • Johannesburg, Gauteng, South Africa Rmb Full time

    Business Process Engineer page is loaded Business Process Engineer Apply locations Johannesburg time type Full time posted on Posted 2 Days Ago job requisition id R13306 Job DescriptionTo provide process design development and enhancements within the business to ensure resource and operational alignment with business strategy Hello Future Business Process...


  • Johannesburg, Gauteng, South Africa FirstRand Life Assurance Ltd Full time

    Description To provide process design development and enhancements within the business to ensure resource and operational alignment with business strategy Hello Future Business Process Engineer Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that...


  • Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryThe...


  • Johannesburg, Gauteng, South Africa SabenzaIT Full time

    Join our dynamic and innovative team, a leading financial institution committed to excellence, innovation, and customer satisfaction. As we continue to grow and evolve, we are seeking a talented Intermediate Process Engineer to play a key role in optimizing our operational processes and ensuring the highest level of efficiency and quality in our banking...


  • Johannesburg, Gauteng, South Africa SabenzaIT Full time

    Join our dynamic and innovative team, a leading financial institution committed to excellence, innovation, and customer satisfaction. As we continue to grow and evolve, we are seeking a talented Intermediate Process Engineer to play a key role in optimizing our operational processes and ensuring the highest level of efficiency and quality in our banking...

  • Business Consulting

    1 week ago


    Johannesburg, Gauteng, South Africa Business Sweden Full time

    Do you thrive in dynamic environments, solving complex problems, delivering exceptional client service and driving results? Do you have a strong drive for delivering value to clients within market expansion and growth in a highly international context? Would you like to work in the intersection of business and diplomacy, interacting with executives and...


  • Johannesburg, Gauteng, South Africa ProProcess Full time

    About ProProcess:Located in Gauteng, South Africa, ProProcess specializes in delivering modular process solutions to the capital equipment market. With a focus on innovation and quality, we cater to diverse industries, ensuring exceptional customer service and ongoing support.Position Overview:ProProcess is undergoing an Agile transformation and is seeking a...


  • Johannesburg, Gauteng, South Africa FAST RECRUITMENT Full time

    Our client, a renowned large-sized consulting firm with a longstanding reputation for providing bespoke consulting solutions, is urgently looking to hire industrial engineers for the role of Design/Business Process Engineer. With a history of enhancing businesses through traditional digital technologies, our client now extends these services to intelligent...


  • Johannesburg, Gauteng, South Africa TotalEnergies Full time

    Sales JOHANNESBURG-BIERMANN AV(ZAF) South AfricaThe B2B team seeks to appoint aPricing and Business Process ManagerAs aPricing and Business Process Manageryou will be responsible for the following activities:B2B Pricing and Costing: Carry out pricing, margin analysis, competitor, and market trends to enable B2B to grow in the marketplace. Identify...


  • Johannesburg, Gauteng, South Africa Tych Business Solutions Full time

    Job ID: 82651Date Posted: Posted 6 hours agoLocation: JohannesburgJob Title: SAP BUSINESS SUPPORT SPECIALIST (NETWORKS) (1 YEAR) FTC - JOHANNESBURG - GAUTENGAccountabilities & Authorities of the role1.1. Specific - Accountabilities & Authorities1 Maintain the Integrity of the SAP PM Work Management Process2 Focus is on Continues improvement rather than day...


  • Johannesburg, Gauteng, South Africa PlaceTalent Full time

    Education: Relevant Finance or Business Process ManagementSkills/Experience required:years of work experience, including experience in either the telecommunications or real estate industries Experience working in African markets Experience in the development and presentation of proposals for business development activities Track record of working with...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition Consultant REQ Thembi MtshaliJob FamilyProject, Process and ProductCareer StreamProcessJob PurposeThe purpose of this role is that Centre of Excellence Specialist oversees the implementation of business analysis standards and practices. The role includes enhancing bank-wide business analysis procedures, ensuring...

  • Processing Manager

    1 week ago


    Johannesburg, Gauteng, South Africa De Beers Group of Companies Full time

    **Company Description De Beers Technology business**De Beers Technology Business have operations in both Cape Town and Johannesburg, South Africa and is part of the De Beers Group. We deliver technical services and technology systems to increase the efficiency and effectiveness of the De Beers Diamond value chain (from exploration to diamond recovery)....


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition Consultant REQ Thembi Mtshali Job Family Project, Process and Product Career Stream ProcessJob Purpose The purpose of this role is that Centre of Excellence Specialist oversees the implementation of business analysis standards and practices.The role includes enhancing bank-wide business analysis procedures, ensuring...


  • Johannesburg, Gauteng, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...