Business Process Engineer

2 weeks ago


Johannesburg, Gauteng, South Africa Firstrand Bank Limited Full time
To provide process design development and enhancements within the business to ensure resource and operational alignment with business strategyDeliver against operational and cost targetsEnsure full understanding of customer needs to deliver quality serviceDeliver customer experience excellence aligned to Organisational values and service standardsEnsure compliance with relevant statutory, legislative, policy and governance requirements in area of accountabilityResearch, enable and consult on improvements and opportunities to harness technology and platform enablementReview existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancyMonitor customer feedback reports and align processes to maximise efficienciesPartner and collaborate with team members to achieve team successInvestigate, analyse and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience by developing presentations and present business cases to business stakeholdersOptimise processes to execute business case benefits by ensuring that process changes are measured so that unit cost calculations and turnaround times areaccurate (Time standards calculated)

Additional Requirements:

Qualification must be a BEng or BSc Eng in any engineering field.3- 4 years' experience in Banking#Post#FNB##LI-TB1Job DetailsApplication Closing Date05/06/24All appointments will be made in line with FirstRand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.



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