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Business Process Engineer

3 months ago

Johannesburg, Gauteng, South Africa FirstRand Life Assurance Ltd Full time

Description

To provide process design development and enhancements within the business to ensure resource and operational alignment with business strategy

Hello Future Business Process Engineer

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team at FR Life, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Deliver against operational and cost targets Ensure full understanding of customer needs to deliver quality service Deliver customer experience excellence aligned to organisational values and service standards Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability Research, enable and consult on improvements and opportunities to harness technology and platform enablement Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy Monitor customer feedback reports and align processes to maximise efficiencies Partner and collaborate with team members to achieve team success Investigate, analyse and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience by developing presentations and present business cases to business stakeholders Optimise processes to execute business case benefits by ensuring that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated)

You will be an ideal candidate if you:

Have a diploma or degree in Computer Science,, Engineering, Information Systems, or related fields Have 3 to 5 years of experience in a similar environment, of which 1 to 2 years ideally at junior specialist level Can identify process improvements (Cost Savings or Efficiency Improvements) Can comply with governance in terms of legislative, audit requirements and internal policies. Can deliver on process change identified or requested by business. Can participate and contribute to a development culture where information regarding successes, issues, trends and ides are actively shared. Can continuously assess own performance, seek timely and clear feedback and request training where appropriate.

You will have access to:

Opportunities to network and collaborate Challenging Working Opportunities to innovate

We can be a match if you are:

Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

Are you interested to take the step? We look forward to engaging with you further. Apply now

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Job Details

Application Closing Date

01/06/24

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.