Card Forensic Investigator

2 weeks ago


Durban, KwaZulu-Natal, South Africa Nedbank Full time

Job Classification

  • REQ # Talent Acquisition Consultant
  • Ezekiel Dube
  • Closing Date 19 May 2023
  • Location
  • Durban
  • Job Family
  • Risk, Audit and Compliance


Career Stream
  • Forensics


Leadership Pipeline
  • Manage Self: Technical

Job Purpose

  • To conduct investigations in Nedbank by following forensic methodologies to mitigate fraud risk and criminal liability and ensure regulatory requirements are met.

Responsibilities:

  • Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, business strategy and CSI.
  • Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders.
  • Ensure work completed per plan and conduct investigations.
  • Identify gaps in processes, make recommendations to improve processes and prevent reoccurrence of claims.
  • Highlight implication of not implementing recommendations so that corrective action can be taken.
  • Prevent further potential losses by alerting other banks of possible fraudulent transactions and identifying suspicious deposits.
  • Conduct investigations and report fraudulent activities.
  • Ensure regulatory standards for record keeping are met.
  • Ensure provision for claims are made and regulatory requirements are met and report claims and corruption cases.
  • Ensure consistency of sanctions for similar transgression.
  • Report information regarding fraudulent trends to Enterprise Risk Committees (ERCOs) for implementation of preventative and corrective action.
  • Gather and analyse relevant documentation received from clients.
  • Obtain evidence and determine veracity of claims by requesting assistance from internal sources within Group Risk Services (GRS) as well as suppliers.
  • Ensure client needs and expectations are met.
  • Enable the implementation of recommendations and actions required.
  • Provide updates and feedback related to escalated queries pertaining to alleged fraudulent claims from clients by interacting with the Ombudsman Liaison electronically.
  • Improve business performance and prevent further potential losses.
  • Prevent further potential losses and alert Legal Insurance for provision in case of losses that are R1m and above.
  • Prevent and/or reduce potential losses.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise.
  • Support personal growth and effective performance.
  • Maintain knowledge management and improve team success.

Key Critical Experience

  • Familiar with Desktop Fraud investigation and Field Investigations
  • Familiarise yourself with SABRIC initiatives and law enforcement agencies
  • Prevent and/or reduce potential losses
  • Must be a Team player, and also willing to take lead
  • Improve personal capability and stay abreast of developments in field of expertise

Minimum Experience Level

  • 4 Years experience in fraud investigations

Essential Qualifications - NQF Level

  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees

Preferred Qualification

  • BA Law degree, B.Proc, LLB, BA criminal Justice

Technical / Professional Knowledge

  • Ethics and Fraud
  • Fraud investigation methodology
  • Governance, Risk and Controls
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Business writing skills
  • Relevant regulatory, compliance and risk legislation

Behavioural Competencies

  • Communication
  • Continuous Learning
  • Customer Focus
  • Decision Making
  • Managing Work
  • Quality Orientation
- **_Please contact the Nedbank Recruiting Team at _
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