Inbound Customer Care Team Leader

VERY IMPORTANTMisrepresenting your experience, skills or qualifications on your CV or in your answers to the questions are a criminal offenceNote:Enbaya Prepaid Meters, based in Fairlands, Johannesburg is a leader in the Prepaid Meter business. We are looking for a Customer Care Team Leader, with excellent attention to detail, people skills and a great work...

Detail:Our client is looking for a passionate and experienced Team Leader who has worked in a Telesales environment to lead a team of inbound and outbound Contact Centre Agents.Qualifications, Experience and Skills: Grade 12 and further studies in Management and Contact Centre Minimum of 4 years Contact Centre Team Leader experience in Customer...

We are looking for seasoned Team Leaders to join our dynamic team in our inbound customer service and sales contact centreRole PurposeTo manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

This role is a fulltime position with the responsibilities of assisting a team of approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, and Debt Management.Overview and Requirements: 2 to 3 years Team Leader / Customer Service experience in a Call Centre Experience...

The Team leader will be responsible for the management and performance of a team of Call Centre agents based in Randburg, Gauteng.Main Responsibilities (including but not limited to):Achieve daily and monthly targets. Drive efficiency and achieve all key KPI's. Coach the agents every day to ensure positive results and conduct quality checks to identify areas...

Job Duties/Responsibilities will include:Take care of administrative duties to help the work of the sales teamRespond to customers' questions, resolve their complaints, and make sure their orders are processed on timeProvide assistance to sales staff in capturing new clients.Provide support to sales personnel in strengthening customers' base.Assist...

Job PurposeResponsible for the day-to-day planning, operating, managing and supporting of the Customer Service Representatives, ensures that all objectives and targets are met efficiently and effectively, and serves as an expert in handling complex ueries. The Team Leader is expected to continuously improve customer satisfaction levels, maintain service...

INBOUND RESOLUTIONS AGENTRandburg, JohannesburgSalary: Basic + Uncapped CommissionJOB PURPOSE:To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures.QUALIFICATION & EXPERIENCE REQUIRED:Minimum Qualifications & Experience...

IT Team Leader - Data Centre - RandburgResponsible for designing, advertising and managing the physical Data Centre InfrastructureMinimum requirements: IT Degree or Diploma Experience and training in ITIL and CobIT 5 years VMware experience 3 years hardware storage experience Managed a team of 3 for a minimum of 2years. Willingness to travel and work...

At O'Keeffe & Swartz BPO, we are serious about service, and with over 28 years of experience we have been positioned as a business process outsourcing market leader due to our premium service, quality and great people.If you are self-driven, ambitious, highly motivated and customer service orientated - WE WANT YOUMain purpose of the job: Make outbound calls...

Contact Centre Team CoachBased in Randburg Fixed term contractThe position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to...

PayJoy Team Coach 4 Month Contract based in RandburgShift environment Monday to SundayÂ09:00 am - 18:00 pm / 09:00am - 19:00 pmÂOVERALL PURPOSE OF JOB:The position of the Customer Service Team leader is to lead an inbound/outbound team within the Operations environment to ensure that all targets are met accordingly, to maintain quality of the service...

IT Team Leader - Network Security - AA/EE - RandburgIncumbent will be responsible for the design, build, maintenance and documentation of the network security infrastructure as well as administration of Firewalls, Intrusion Prevention Systems, Intrusion Detection Systems, Network Access Control (NAC) and Virtual Private NetworkMinimum requirements: Degree +...

Team Leader Experience in outbound call center 23 years experience a must Connex 1 Knowledge advantage Debt Collections Experience Advantage Matric Salary R R Start Date 1st February 2023Salary: R12, R15,000.00 per monthEducation: High School (matric) (required)Experience:Call Center: 2 years (required)Language: English (required)Ability to Commute:...

Team LeaderRandburgSeasonal USA Campaign – Night Shift Main purpose of the job:We are looking for professional, self-motivated and determined individuals to join us on this exciting USA Campaign. You will be required manage a team in assisting clients in the USA with a luxurious, high end experience. This is seasonal work, and operate within America's...

JOB PURPOSE:To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures.QUALIFICATION & EXPERIENCE REQUIRED:Minimum Qualifications & Experience Matric (required) Minimum of 2 years' Experience in debt collections as well as...

JOB PURPOSE:To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures.QUALIFICATION & EXPERIENCE REQUIRED:Minimum Qualifications & Experience Matric (required) Minimum of 2 years' Experience in debt collections as well as...

JOB PURPOSETo lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.QUALIFICATIONS & EXPERIENCE REQUIRED Minimum Matric qualification is mandatory. Tertiary qualification or course in...

JOB PURPOSETo lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.QUALIFICATIONS & EXPERIENCE REQUIRED Minimum Matric qualification is mandatory. Tertiary qualification or course in...

Job descriptionMain Job Function: Coach the team in order to achieve sales targets. Coach the team in order to ensure the quality of sales meets the appropriate Standard Monitoring attendance and punctuality daily Ensure that all staff adhere to the weekly performance targets. Conduct regular review of all Call Centre Agents performance and ensure...