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Service Desk Agent

3 months ago

Cape Town, Western Cape, South Africa African Arete Full time
Service Desk Agent required for a client site in Cape Town.

Requirements is as follows

  • Grade 12
Diploma in IT

MCSA/MCSE Certified

Microsoft Office 0365

2 years IT relevant experience in IT service desk, remote desktop and onsite support.

Working on SLAs, logging of calls, password related calls and correct allocation of calls. This needs to be achieved in accordance to service quality, allocated timeframe and meet clients expectations.

Customer focus, time management, communication and troubleshooting techniques.

Position - Contract basis

Salary to be discussed.

Job Type:
Contract