Customer Advisor

2 weeks ago

Cape Town, Western Cape, South Africa Sigma Connected Group Full time
A bit more about the Opportunity
:

What Your Day-to-Day will Look Like:

You'll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries.

Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. Full training and ongoing coaching are provided throughout your career.

While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel.

If you possess these qualities, you are going to thrive here

What amazing People will bring to the role:

What Amazing People Will Bring to the Role:

You are a person who is passionate about delivering exceptional customer service. You are forward thinking and driven to always be your best.

You thrive off genuinely wanting to help people with issues they're experiencing, and have great listening skills, communication and empathy.

You are confident when interacting with people and resolving customer queries and disputes. You have an inquisitive nature and get satisfaction from resolving issues. You embrace change and are comfortable working both individually and as part of a team. As you work toward KPIs, you invite feedback and are a positive thinker. Full training is given, and coaching continues throughout your career. We don't expect you to have all the knowledge, but we do ask that you have a willingness to learn and an ambition to shine If you have the attributes above, you are going to love it here

Requirements:

  • You will be required to work in the Complaints Department, dealing with investigation cases
  • Complaints Experience in a BPO/UK environment would be advantageous
  • Admin or Investigation Experience
  • Extensive Customer Service Experience in a Contact Centre.
  • Attention to Detail
  • Matric Certificate is
    essential (Grade 12)

Simple and Straight Forward Recruitment.

Supporting our future people.
If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family then don't wait and get applying
What being part of the Sigma Family means for you:

Customer Service Advisor


As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors.

Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.


Who are the Sigma Family?
Our core mission is to #ImproveEverythingAlways, with a strong focus on our people.

That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.


What being a part of the Sigma Family means for you
15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.
- Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.


The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

  • Advisor Customer Service

    2 weeks ago

    Cape Town, Western Cape, South Africa Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Advisor Customer ServiceJob Description:To achieve customer and client KPI targets in relation to all contacts...

  • Customer Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Sigma Connected Full time

    We are looking for experienced debt collection and utility advisors Experience:_- _ Minimum | 1 year debt collection experience in a UK/BPO contact centre environment. Additional utilities experience (Gas or Energy) is advantageous. Education:_- _Minimum | Completed Grade 11 Requirements:_- _NB Clear Credit and Criminal Record. IR Clear Brilliant command of...

  • Customer Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Financial Wealth Holdings Full time

    National Debt Advisors (NDA) is an award-winning, leader in the Debt Counseling arena and an outstanding registered financial services advisor.We are continuously growing and developing and are now looking for a driven Customer Services Advisor on our digital platforms to join our dynamic team.Job Specifications: Dealing with client queries and requests via...

  • Customer Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Customer Service/SupportLocation Cape Town, South Africa***Job Title:Customer Service AdvisorJob Description:We're looking for ambitious Customer service Advisors who have experience working with trouble shooting and technical service calls as well as working towards multiple targets in a fast-paced environment. We want target driven people to help us...

  • Customer Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Sigma Connected Full time

    Company DescriptionSigma Connected Group is a people company that values the power of human connections. We listen and learn to better understand our employees, clients, clients' customers, and wider communities. We believe that better connections lead to better outcomes for everyone. We are not just another business process outsourcing provider; we are...

  • Customer Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    AdvisorLocation Cape Town, South AfricaLanguage English***Job Advert: Are you a night owl? Are you available to work shifts between 5pm and 4am? Passionate about customer service? This is your opportunity to join our dynamic US campaign as a Customer Service Advisor in Cape Town.Earn a competitive salary that rewards your hard work with an all-inclusive...

  • Customer Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Job Advert Reimagine your career**Are you looking for an opportunity to jumpstart your career in the service industry?Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign.With game-changers in over 70 different countries, we...

  • Customer Experience Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Rmb Full time

    Customer Experience Advisor page is loaded Customer Experience Advisor Apply locations Shop Zevenwacht Mall, 21 Van Riebeek Road, Kuilsriver, Cape Town, 7579 time type Full time posted on Posted Yesterday job requisition id R13824 Job DescriptionTo provide excellent customer experience by welcoming customers, understanding their requirements, and managing...

  • Customer Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity:What Your Day-to-Day will Look Like:You'll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a...

  • Healthcare Customer Advisors

    2 weeks ago

    Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    Our client, a World-renowned BPO in Cape Town, is looking for Healthcare Customer Advisors to join their growing team.As a Healthcare Customer Advisor, you will handle majorly inbound. Ensure a positive customer experience and maintains an in-depth knowledge of customer needs. Essential Functions Addressing incoming telephone, digital, or written inquiries...

  • Customer Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Customer AdvisorJob Description: Role: Customer Advisor Role Objective As a member of a highly skilled and...

  • Customer Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Minacs Full time

    Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign with a salary of R7166 .With game-changers in over 70 different countries, we celebrate...

  • Customer Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Select One Full time

    The purpose of the role is to provide an exceptional customer experience on every customer interaction, by positively engaging and enhancing customer loyalty and value, through providing solutions and resolving customer queries in an efficient manner.Duties will include but not be limited to:Escalate all relevant queries to the relevant role players, where...

  • Customer Support Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    AdvisorLocation Cape Town, South AfricaLanguage English***Job Advert:You'll be joining our funloving global community of more than 120,000 passionate people who work in over 60 countries delivering exceptional customer experiences for some of the world's leading brands. Being a peoplefirst company, we put people at the heart of our business, and this is when...

  • Customer Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Job AdvertConcentrix + Webhelp is on the lookout for eager individuals to join our vibrant Cape Town team as a Customer Service Advisor on a fixed term contract, until the end of September 2024.This fantastic contract opportunity is sure to jumpstart your career and expand your experience in the travel industry, while putting your passion for communication...

  • Customer Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Customer Service/SupportLocation Cape Town, South AfricaLanguage English***Job Advert: Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign...

  • Customer Retentions Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa amplify5 Full time

    Great news amplify5 is growingAn exciting opportunity has emerged to welcome new members to our dynamic team.Are you passionate about fostering meaningful connections and helping customers navigate their evolving needs? Do you thrive on honest, open dialogue that builds trust and loyalty? If so, we invite you to join us as a Customer Retentions Advisor.As a...

  • Customer Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Sigma Connected Full time

    The purpose of the role is to telephonically deal with customer queries and collect outstanding payments from customers who have accounts in arrears in an outbound & inbound call centre environment.All customer contacts should be dealt with efficiently, meeting or exceeding their expectations of the company.REQUIREMENTS: Minimum Grade 11 / Grade 1 Matric-...

  • Customer Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Job AdvertAre you a night owl? Are you available to work shifts between 5pm and 4am? Passionate about customer service? This is your opportunity to join our dynamic US campaign as a Customer Service Advisor in Cape Town.Earn a competitive salary that rewards your hard work with an all-inclusive package valued at R11,500 with additional incentives up to...

  • Customer Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Job AdvertIf you're highly organised with a critical eye for detail, passionate about sharing knowledge and empowering others, then we need you to join us as a Customer Service Advisor on an innovative campaign in our Cape Town office.In this role, you'll act as the Subject Matter Expert, where your communication skills will be considered your super power,...