Current jobs related to Customer Advisor - Cape Town, Western Cape - Sigma Connected

  • Technical Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    Job Title: Technical AdvisorWe are seeking a highly skilled Technical Advisor to join our elite support squad. As a valued member of our team, you will play a critical role in providing exceptional customer experiences through technical support.Key Responsibilities:Provide technical support to customers, ensuring prompt and efficient resolution of issues.Act...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Astor Motor Recruitment Full time

    Service Advisor Job Description **About the Role** Astor Motor Recruitment is seeking a highly organized and hands-on Service Advisor to join their busy workshop team. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring seamless vehicle check-ins, and maintaining a high level of productivity in a fast-paced...

  • Customer Service Representative

    5 days ago

    Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    Customer Service Advisor Job DescriptionWe are seeking a skilled Customer Service Advisor to join our team at Surgo PTY Ltd. As a Customer Service Advisor, you will be responsible for providing exceptional customer service via webchat, resolving customer queries, complaints, and compliments in a timely and professional manner.Minimum 2 years of customer care...

  • Customer Service Representative

    4 days ago

    Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    Customer Service Advisor Job DescriptionWe are seeking a skilled Customer Service Advisor to join our team at Surgo PTY Ltd. As a Customer Service Advisor, you will be responsible for providing exceptional customer service via webchat, resolving customer queries, complaints, and compliments in a timely and professional manner.Minimum 2 years of customer care...

  • Service Advisor

    5 days ago

    Cape Town, Western Cape, South Africa Astor Motor Recruitment Full time

    Service Advisor OpportunityAstor Motor Recruitment is seeking a highly organized and hands-on Service Advisor to join their busy workshop team. The ideal candidate will have at least 2 years of experience as a Service Advisor in a franchised dealership, with working knowledge of Evolve and fluency in both English and Afrikaans.Key Responsibilities:Checking...

  • Service Advisor

    1 week ago

    Cape Town, Western Cape, South Africa Astor Motor Recruitment Full time

    Service Advisor OpportunityAstor Motor Recruitment is seeking an experienced Service Advisor to join their team at a busy multibrand franchised motor dealership. The ideal candidate will have a minimum of 2 years of Service Advisor experience and a strong understanding of workshop service advisor duties.Key Responsibilities:Provide exceptional customer...

  • Customer Service Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    {"h1": "Customer Service Advisor - Web Chat Role", "p": "At ABC Worldwide, we are seeking a skilled Customer Service Advisor to join our team as a Web Chat Support Specialist. This role is ideal for individuals who enjoy interacting with customers and providing top-notch support via web chat.", "ul": ["1-year unbroken service in an International Industry...

  • Client Advisor

    5 days ago

    Cape Town, Western Cape, South Africa Nedbank Full time

    Job Title: Client AdvisorWe are seeking a highly skilled Client Advisor to join our team at Nedbank. As a Client Advisor, you will be responsible for educating clients on the functionality of self-service digital solutions, while solving for their sales and service needs.Key Responsibilities:Client Engagement: Respond to client needs by offering the right...

  • Customer Service Representative

    5 days ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    {"h1": "Customer Service Advisor Role at ABC Worldwide", "p": "We are seeking a skilled Customer Service Advisor to join our team at ABC Worldwide in Cape Town CBD. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.", "ul":...

  • Customer Service Representative

    7 days ago

    Cape Town, Western Cape, South Africa abc Full time

    Job FunctionThe Customer Service Advisor represents the company by addressing incoming inquiries. This role performs basic administrative tasks, including customer support and computational work. The Advisor understands and addresses customer needs, which may include complex benefit questions and resolving issues. Records details of inquiries and takes...

  • Customer Service Representative

    7 days ago

    Cape Town, Western Cape, South Africa Capita Full time

    Customer Service Advisor **Job Summary** We are seeking a skilled Customer Service Advisor to join our team at Capita. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through multiple channels. **Key Responsibilities** * Achieve customer and client KPI targets by responding to contacts...

  • Customer Service Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Our company, ABC Worldwide, is seeking a skilled Customer Service Advisor to join our team in the Cape Town CBD. The ideal candidate will have a strong background in customer service, with a minimum of 1 year of unbroken service in an international industry or 1 year in a financial insurance industry. Alternatively, candidates with strong customer service...

  • Web Customer Service Representative

    5 days ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Customer Service AdvisorABC Worldwide is seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients through our web chat platform.Key Responsibilities:Provide timely and effective customer service to clients via web chatRespond to customer...

  • Customer Support Agent

    3 weeks ago

    Cape Town, Western Cape, South Africa Capita Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Advisor to join our team at Capita. As a Customer Advisor, you will be responsible for delivering exceptional customer service and experience to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide excellent customer service and support to clients via...

  • Customer Service Representative

    5 days ago

    Cape Town, Western Cape, South Africa Capita Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Advisor to join our team. As a Customer Advisor, you will be responsible for delivering exceptional customer service and experience to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide excellent customer service and support through various communication...

  • Customer Service Representative

    5 days ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Customer Service AdvisorAt ABC Worldwide, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor.Key Responsibilities:Provide exceptional customer service to clients via phone, email, and other communication channels.Resolve customer complaints and issues in a timely and professional manner.Work...

  • Customer Service Representative

    7 days ago

    Cape Town, Western Cape, South Africa abc Full time

    Job FunctionThe Customer Service Advisor represents the company by addressing incoming inquiries. This role performs basic administrative tasks, including customer support and computational work. The Advisor understands and addresses customer needs, which may include complex benefit questions and resolving issues. They record details of inquiries and take...

  • Customer Service Representative

    3 weeks ago

    Cape Town, Western Cape, South Africa Capita Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Advisor to join our team at Capita. As a Customer Advisor, you will be responsible for delivering exceptional customer service and experience to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide excellent customer service and support to clients via...

  • Customer Experience Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Capita Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Advisor to join our team at Capita. As a Customer Advisor, you will be responsible for delivering exceptional customer service and experience to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide excellent customer service and support to clients via...

  • Customer Service Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa Capita Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Advisor to join our team. As a Customer Advisor, you will be responsible for delivering exceptional customer service and experience to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide excellent customer service and support through various communication...

Customer Advisor

3 months ago

Cape Town, Western Cape, South Africa Sigma Connected Full time

The purpose of the role is to telephonically deal with customer queries and collect outstanding payments from customers who have accounts in arrears in an outbound & inbound call centre environment.

All customer contacts should be dealt with efficiently, meeting or exceeding their expectations of the company.

REQUIREMENTS:

  • Minimum Grade 11 / Grade 1
  • Matric
-
Minimum 6- 12 months collections experience / 6-12 months customer service experience as an advisor within the BPO/ Contact Centre Industry:

  • Must be available to work rotational shifts, weekends, and public holidays in line with client requirement
  • Clear Credit and criminal record check
  • Computer literate
  • Effective written and verbal communication skills
  • Experience working in a contact centre is essential
Provide administrative support in a specific business area to internal and external customers.

Query Handling


Investigate and respond to a range of customer queries, liaising with other parties as necessary, to deliver an appropriate, acceptable resolution for the customer.


Skill Set Required

  • Understanding of financial responsibility
  • Good comprehension of the English language and an understanding of how to construct letters
  • Strong verbal communication skills and confidence to deal with queries and disputes
  • An aptitude for learning and an ability to retain information as there will be background information to read, understand and apply
  • Strong team players and fairly thick skinned
  • A good sense of humour

Task Processing
Complete a range of transactions across the functional area, to ensure accurate processing of information.

Workload Reporting


Provide regular feedback on work in progress and decisions on workload priorities to Team Manager to ensure workloads are appropriately managed and performance standards met.


Procedural Knowledge


Maintain awareness of industry and company policy which influence local procedures, highlight local issues and suggest possible improvements to local working practices to ensure tasks are appropriately handled, right first time.


Team Support
Provide advice and support to team members to develop greater knowledge within the team.

What we need from you

Essential:

  • Prioritisation
  • IT literate
  • Literate and numerate
  • Verbal communication
  • Customer service ethic

Desirable:

  • Functional procedures
  • Company structure

Job Type:
Permanent

Salary:
From R8,330.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (preferred)

Experience:

  • Collections: 1 year (preferred)