Specialist Technology Service Management

2 weeks ago


Johannesburg, Gauteng, South Africa South32 Full time

Date:06-Feb-2023

Location:
Johannesburg, GT, ZA, 2076

Company:
South32 Group Operations Pty. Ltd.

POSITION SYNOPSIS:


The purpose of the role is to centralise our technical core systems and bring together the producers of technology with the consumers of technology in South32 by making services simple to access through automated and self-service products.

The Specialist Technology Service Management is the end-to-end expert on the Service Management product suite. With a customer success centric mindset, they will facilitate and oversee all execution within the platform.

REQUIREMENTS:

  • Serious contenders will have a Degree/Diploma in Information Technology with a Minimum of 5 years of ServiceNow Hands-On experience in working in platforms on a global scale;
  • Strong experience of working alongside vendors;
  • Sound knowledge of contract and vendor management processes and practices;
  • Working knowledge of service delivery models, and working with external service providers;
  • Experience with working alongside architects understanding architecture patterns, security assessments, access management for platforms.

CORE ACCOUNTABILITIES:

  • Providing advice and recommendations, based on expertise and experience, to address client needs;
  • Ensuring methods and tools are adopted and used effectively throughout the organization;
  • Agreeing targets for service levels and assessing, monitoring, and managing the delivery of services against the targets;
  • Providing a source of consistent information about available services and products to customers and users;
  • Ensuring that services deliver agreed levels of availability to meet the current and future needs of the business;
  • Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated;
  • Defining and operating a framework for making decisions, managing stakeholder relationships, and identifying legitimate authority;
  • Planning and implementing organisationwide processes and procedures for the management of risk to the success or integrity of the enterprise;
  • Defining and operating a management framework of processes and working practices to deliver the organisation's quality objectives.

_(Preference will be given to applicants from designated groups)_
Applications close 20 February 2023 at 17H00.

South32 has an overriding commitment to safety and environmental responsibility.
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