![Rohloff Group](https://media.trabajo.org/img/noimg.jpg)
Shift Supervisor, Quick Service Restaurant
2 weeks ago
MAIN PURPOSE OF THE POSITION:
Provide effective supervision of team members in respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and relieve the Restaurant Manager (RM) when required to do so.
Manage shifts in accordance with Company policies and procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
Report to the RGM/RM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
Assist the RGM/RM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
Drive culture in the restaurant by fostering and building engagement by adopting all Culture initiatives
SKILLS & COMPETENCIES:
Language
Excellent command of the English language
Strong communication skills
Numerical
Strong numeracy skills
Basic understanding of financial information
Computer literacy
Intermediate MS Office skills (Teams, Excel, Word)
COGNITIVE COMPETENCIES:
Guest Orientation
Capacity to focus and achieve standards of service, which comply with the highest expectations of clients.
Coaching
Capacity to develop followers by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasks
Delegate and follow-up
The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary
Excellence orientation
Capacity to focus on and achieve standards of service which comply with the highest expectations of clients
Listening and feedback
To listen and understand what has been heard clearly and objectively, provide positive helpful and productive feedback to the team
Accountability and dependability
The ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfast
People Development
Capacity to appreciate people's development needs
Planning and organising
The capacity to arrange the availability and allocation of resources the utilisation of control systems as well as the delegation and coo-ordination of tasks and duties of individuals and groups.
Delegate and follow-up
The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary
People
Demonstrates 'BELIEF IN PEOPLE' by treating each person on their team fairly and with respect
Recognise Team members frequently using CHAMPS and encourages them to recognize each other.
Coach and support Team Members and train them to do their jobs well.
Assist RGM/RM to use Team Member feedback, such as Voice of Champions, to improve restaurant performance.
Demonstrates 'TEAMWORK' by helping Team Members with their work, cross training them, effectively resolving their concerns.
Help RGM/RM to hire, develop and promote Team members
Assist to administer progressive discipline as needed, ensures compliance with all statutory regulations and in-house Company policies and procedures.
Encourage positive team work as per all Brand culture initiatives & principles
Assist RGM to ensure that all staff receive a comprehensive induction
Ensure that all restaurant staff is fully trained on all safety aspects
Ensure that the staff are effectively rostered to position as per the labour schedules
Assist Management and Restaurant Manager (RM) to ensure that all new staff receive a comprehensive induction and that all staff are correctly trained to perform those tasks assigned to them.
Assist Management and Assistant Restaurant Manager (ARM) to prepare the weekly labour schedule to ensure that all shifts are properly staffed and ensure that labour costs are in line with budget.
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