Shift Supervisor

2 weeks ago

Johannesburg, Gauteng, South Africa City of Johannesburg Full time

JOB DESCRIPTION

JOB TITLE
:
Shift Supervisor (SS)

PURPOSE OF JOB
To execute the restaurant plan by running the shift in line with all KFC systems and processes through:

  • Executing a winning culture through Company principles,
  • Execute systems and processes to ensure that operational standards are achieved
  • Execute the delivery of customer and people promises.

KEY PERFORMANCE AREAS

PEOPLE

  • Utilize principles to drive culture in restaurants during shifts
  • Ensure that the shift is effectively and optimum staffed at all times
  • Encourage team members to execute product procedures in line with CSL
  • Ensure that new team members execute training against their training schedule and plan
  • Assist in the management of all Employee Relations issues pertaining to the shift, updating the RGM and ARM as and when needed
  • Adhere to all statutory and company Health, Safety and Food Hygiene regulations at all times and take corrective action where necessary in conjunction with the RGM and ARM.
  • Assist the ARM/RGM in execution and completion of quarterly training initiatives such as new Window launches in line with the execution completion plan.
  • Ensure that Company Security Procedures are followed rigorously in order to ensure the security of people, premises, stock, equipment and monies at all times.

CUSTOMER

  • Create a customer focused environment which is appealing to KFC's diverse customer base
  • Work with the RGM/ARM with the completion of period ROCC evaluation and implement actions to ensure resolution of issues and to drive consistent improvement. Assist RGM/ARM to follow up on ROCC Action Plans, completing actions in a timely manner.
  • Encouraging and driving team members to execute all product procedures according to standards set out in the KFC CSL
  • Address all customer complaints in line with company policy (PL EA SE and Taste Guarantee), escalating issues to RGM/ARM or Area Coach, where appropriate.
  • Support and execute the period GES plan, utilizing relevant company tools (MOT observation checklists etc.) to ensure the restaurant is consistently achieving the company standard.
  • Assist with the follow up on any issues arising from Health Department audits, plan to ensure corrective action is taken in a timely manner as required.
  • Ensure that the store consistently provides an excellent customer service by making use of the company tools and reports (e.g. prep for peak, condiment planner, checklists etc.).

SALES

  • Consistently seek to maximize the sales on each shift through exceptional operational standards and a 'maniacal' approach to customer service. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets.
  • Assist with developing a strong sales culture in your store, understand this and filter down to team members for every shift.
  • Assist with managing team member incentives and drive regular recognition in store as and when needed.
  • Ensure that points of sale are always up to date and that the team are trained on all new products enabling them to drive sales.
  • Encourage, motivate, and influence TM to deliver on bold SWS measures to ensure sales drive behavior is maximized.

PROFIT

  • Maximise the profitability of each shift by understanding and controlling all restaurant costs (e.g. labour, food, maintenance, and consumables etc.).
  • Protect company assets in line with equipment preventative maintenance and cleaning and maintaining the building and equipment in line with the schedule of authority.
  • Scrutinizing stock variances throughout the shift and auctioning any variances found in line with policies and procedures
  • Utilise system reports and company tools to guarantee 100% product availability, investigating and following up on all discrepancies.

QUALIFICATIONS, COMPETENCIES AND SKILLS

  • Grade 1
  • Previous experience of managing a shift/ running a restaurant
  • Excellent planning and time management
  • Excellent verbal and written communication skills
  • Ability to multitask and prioritise
  • Selfstarter with strong problemsolving skills
  • Customercentric mindset.

Job Types:
Full-time, Temporary

Application Question(s):

  • Are you willing to relocate to Cape Town, Western Cape for this position?

Experience:

Shift Supervisor: 3 years (preferred)

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