Regional Manager

2 weeks ago


Cape Town, Western Cape, South Africa Fidelity Services Group Full time

Purpose of the role:

The incumbent will provide general management for a sub-set of the Residential and Small Business, business unit. The role encompasses responsibility for sales, technical installation, technical servicing, localized community schemes, administration and EHS.

The incumbent is specifically tasked to achieve:

  • Targeted unit sales
  • Target RPU
  • Target technical revenue
  • Target technical margin
  • Target attrition rates


In addition, the incumbent plays a pivotal role in sales and technical efficiency and effectiveness in conjunction with appropriate national leaders.

The execution of national and regional strategy is critical to this role.

Essential Job Responsibilities:

  • Achieve sales and technical targets
  • Unit sales and targeted RPU achievement
  • Technical revenue, margins
  • Manage attrition rates down
  • Active management of customer terminations for territory in conjunction with shared services structures
  • Management of reconnection rate in conjunction with Customer Contact Centre
  • Implementation of strategy
  • Critical role in developing and maintaining strong community relationships
  • Matrix roleplayer in conjunction with direct service delivery units and back office
  • Drives efficiency and effectiveness:
  • Of sales teams in conjunction with National Sales Manager
  • Of technical teams in conjunction with National Technical Quality & Standards Manager

Qualifications & Experience Required:

  • University (Degree) minimum requirement. Postgraduate qualification ideal.
  • 7 years functional + 24 years managerial

Knowledge / Skills / Competency Type:

  • Play an active role in social media and communications to communities, general customer base
  • Play an active role in escalated customer complaint resolution
  • Ensure required EHS standards and targets are communicated, executed upon, and achieved
  • Results oriented with demonstrated performance in keeping and delivering commitments.
  • Strong customer focus
  • Effective oral and written communicator
  • Proven high level comprehension of business processes, business finance and the subscriber model are required
  • Strong business and financial acumen through demonstrated knowledge and ability to display the linkage between inputs and desired business results.
  • Objective, openminded and an "outofthebox" thinker.
***
Behavioural Competencies and skills required:
  • Business acumen
  • Interpersonal skills
  • Presentation and communication skills
  • Negotiation skills
  • Managerial courage
  • Results driven
  • Good communication skills
  • Verbal and written
  • Conflict management
  • Strong negotiation skills
  • Maintaining effective teams
  • Customer focus and focus on continuous improvement
  • Empowerment mindset with team members
**_

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._
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