Issuing and Acquiring Operations Support South
2 weeks ago
Location:
- South Africa (actual location flexible)
Experience:
- 7 years +
Primary Role:
- Provide input to facilitate the documentation the processes of the operations value chain for an Issuer which includes customer onboarding, activation, transaction processing and other processes in South Africa
- Provide input to facilitate the documentation the processes of the operations value chain for an Acquirer which includes activities such as merchant activation, settlement and other processes in South Africa
- Facilitate knowledge transfer of all the operational activities within the clients group entities in South Africa through a train the trainer approach
- Provide input to training material to be documented by Client Learning and Development Team
Note:
- All the training sessions, process designs and leading global/regional practices will be informed by the client or through another MC Advisors project_
Secondary Role:
- Manage and monitor project schedules, risks and ensure timely resolution of any issues or deviations from project plans
- Coordinate and facilitate project meetings and project status reports with Mastercard and other stakeholders to ensure timely execution of activities
- Ensure project documentation is uptodate, complete, and accessible to all stakeholders
- Communicate project progress and risks to stakeholders, including senior management
- Build and maintain relationships with project vendors and workstream owners, ensuring their work is aligned with project objectives and deliverables
- Ensure project deliverables meet the required quality standards, including conducting final quality reviews and signoff from the client
Requirements, experience and skills
- Bachelor's degree in a related field (e.g., business, technology)
- 7+ years of experience in Issuing and Acquiring operations of a bank/fintech
- Extensive experience working on payment product/processes in SSA region
- Knowledge of both Issuing and Acquiring operational activities
- Strong knowledge of process design methodologies
- Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain relationships with stakeholders
- Strong problemsolving & analytical skills, with the ability to identify & manage project risks
- Experience managing schedules and resources, with a focus on delivering projects on time to the required quality standards.
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