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Training & QA Specialist

4 months ago

Sandton, South Africa MSO International (Pty) Ltd Full time

The Training and Quality Assurance Specialist will work in a team responsible for designing, developing, and implementing training programs to enhance the skills and knowledge of our team members.

Additionally, you will oversee quality assurance processes to ensure adherence to standards and identify areas for improvement.

This role requires a combination of instructional design expertise, training facilitation skills, and a keen eye for detail in quality.


Education

  • A minimum requirement of Grade 1
  • A tertiary qualification in a related field such as education, Business Administration or Assessor.
  • Registration with SANC as Professional Nurse / Enrolled Nurse or other medical registration (advantageous)

Experience

  • 2 Years call centre experience an advantage
- post basic specialisation in critical care / Emergency & Trauma / Operating Theatre nursing would be an advantage

  • 2 years' Experience in the Managed Healthcare funding / Administration Industry Experience with healthcare insurance risk management principles an advantage Experience in Skills Development within the Healthcare Industry an advantage

Duties and Responsibilities included but not limited for all MSO Companies and subsidiaries:

  • Align Design and develop training materials, including manuals, presentations, and interactive modules, to address the needs of various departments within the organisation.
  • Utilize various instructional design methodologies and tools to create engaging and effective training programs.
  • Facilitate training sessions in both classroom and virtual settings, ensuring content delivery is engaging, interactive, and aligns with learning objectives.
  • Adapt training delivery methods to accommodate different learning styles and preferences.
  • Evaluate the effectiveness of training sessions through feedback mechanisms and make necessary adjustments for continuous improvement.
  • Establish quality standards and procedures for products, processes, and services.
Conduct regular audits and inspections to assess compliance with established standards and identify areas for improvement.

  • Work closely with crossfunctional teams to address quality issues and implement corrective actions.
  • Maintain accurate records of training activities, including attendance, evaluations, and training materials.
Generate reports on training metrics, quality performance, and trends to support data-driven decision-making.

  • Prepare documentation such as SOPs (Standard Operating Procedures) and job aids to support training and quality assurance processes.
  • Stay updated on industry best practices, emerging trends, and technologies related to training and quality assurance.
  • Proactively identify opportunities to enhance training programs and quality assurance processes.
  • Collaborate with stakeholders to implement improvements and drive organisational excellence.

Job Type:
Permanent

Education:

  • Diploma (required)

Experience:

- call centre: 2 years (required)

  • Managed Healthcare funding /
Administration Industry: 2 years (required)

Application Deadline: 2024/04/19