Training & QA Specialist

Job Summary: The Training and QA Manager will be responsible for developing and overseeing training programs that enhance the skills and performance of employees. This role also involves managing the quality assurance processes to ensure that products or services meet the organization's standards and customer expectations. The Training and QA Manager will...

We are seeking a highly skilled Senior Sales Training Specialist to join our team at CallForce. As a seasoned professional, you will play a pivotal role in enhancing the sales skills and performance of our sales consultants.In this exciting opportunity, you will be responsible for designing and delivering comprehensive training programs that cater to the...

**Job Title: Systems Training and Support Specialist** **Key Responsibilities**: - Develop and deliver training materials, including manuals, guides, and presentations, to support training sessions. - Maintain a comprehensive knowledge base of common technical issues and their solutions to facilitate efficient problem-solving for employees. - Assist in the...

Are you passionate about working with the latest technologies in a collaborative environment?We are seeking a skilled Quality Assurance Specialist - Automation to join our team at Dimension Data.This role offers the opportunity to work on building and maintaining automated testing tools, develop new features for existing applications, or create entirely new...

Job Title: Customer Experience Quality SpecialistAbout Us: Callforce Direct is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.Salary: $65,000 - $85,000 per year, depending on experience and location.Job Description:Quality Assurance Role:As a Customer Experience Quality...

OverviewShorza Ltd offers an exciting opportunity for recent graduates to kickstart their careers in recruitment. Our 2-week Graduate Recruiter Bootcamp is designed to equip individuals with the necessary skills and knowledge to succeed in this dynamic field.About the RoleThis position involves supporting international clients, working closely with our...

Job Title: Quality Assurance Specialist - Service Delivery ExpertAbout Us: At Callforce Direct, we strive to deliver exceptional customer service experiences. We are seeking a skilled Quality Assurance Specialist to join our team.Salary: $65,000 - $85,000 per year, depending on experience.Job Description:Key ResponsibilitiesMonitor Customer Interactions:...

The purpose of this role can be defined in terms of the following distinct functions: To provide expertise and training in the different Operations Disciplines required by IDC Operational staff in performance of their due diligence duties (i.e., in the IDC business investment assessment process as well as in the assessment and development of projects in the...

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

**Introduction** - To implement and maintain effective statutory sound training processes to equip staff in Guardrisk with the necessary knowledge and skills in line with the business requirements that will enable business performance. Support the planning, execution, and monitoring of various learning and development projects. Execute projects in the...

Job DescriptionThis role is responsible for providing expertise and training in Operations Disciplines required by IDC Operational staff. The ideal candidate will have a relevant commercial or technical Honours Degree and at least 8-10 years of experience in the IDC due diligence process.ResponsibilitiesDevelop and implement learning strategies to support...

Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

**Evaluating Call Quality** - Assist operations in tracking, documenting, and reporting on quality levels - Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements - Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints - Monitor...

At IOCO, we're looking for an experienced QA Lead to oversee testing implementation in accordance with established quality assurance principles and standards.Key Responsibilities:Align cross-functional teams (BA, Development, QA, Environment) to optimize testing efficiencies throughout the product delivery stack.Foster a high-performing team with excellent...

The purpose of this role can be defined in terms of the following distinct functions:To provide expertise and training in the different Operations Disciplines required by IDC Operational staff in performance of their due diligence duties (i.e., in the IDC business investment assessment process as well as in the assessment and development of projects in the...

**Job Advert - Learning Specialist** Do you like a to facilitate people's learning journeys? Do you know how to do a learning needs analysis and curate the content and then deliver the course with an empathetic and effective human touch? We are employing a Learning Specialist with amazing written, verbal and interpersonal communication skills. Someone who...

**Job Description:**Role Overview:The Customer Interaction Quality Manager will play a vital role in ensuring that customer service interactions meet the highest standards. This individual will be responsible for monitoring and assessing the quality of inbound and outbound customer interactions, ensuring that agents comply with company policies and...

**JOB PURPOSE** tickets. Reporting system uptime, hours used in fixing or restoring services. Keeping abreast of the required annual renewal of system licenses. There will also be an element of user training or getting involved in the creation of training material together with Human Capital. **RESPONSIBILITIES** **User Support** **Information and...

**Business Unit**:Discovery Health**Function**:Talent Management**Date**:21 Oct 2024 **Discovery Health** - Talent Acquisition Specialist**About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose...

About InvestecInvestec is a dynamic and forward-thinking financial services company that seeks to empower its clients to achieve their goals.Job DescriptionWe are looking for an exceptional Technical Software Professional to join our team. This role will be responsible for developing, deploying, and supporting software solutions that enable our core business...