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Personal Assistant

4 months ago

Cape Town, Western Cape, South Africa Marriott International, Inc Full time

Job Number

Job Category Sales & Marketing

Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Function
We are seeking an enthusiastic and vibrant individual with a positive can-do attitude.

Reporting to the General Manager and Director of Sales & Marketing, the successful incumbent will perform a dual role with general office duties to support the General Manager and Sales Department.

The day-to-day duties include supporting the sales representatives, coordinating sales-related activities, contributing towards achieving sales targets, maintaining good customer relationships with excellent organizational, administrative and communication skills, to deliver high standards of customer service.


What we Offer

  • Market related salary
  • Learning and development opportunities through online platforms, on the job trainings and classroombased courses
  • Discounts on hotel rooms, food and beverage and spa in Marriott International portfolio
  • Wellbeing activities and sustainability initiatives through the Take Care and 360° programs
  • On Property Café
  • Medical Aid Company
  • Provident Fund Company Benefits
  • Associate Uniform and Laundry service thereof
  • Employee Wellbeing Programme
  • Staff Transport

Requirements Experience & Qualifications

  • An appropriate recognized qualification would be advantageous
  • Two to Three years' experience in a similar position or in a secretarial position
  • Professional disposition
  • Strong planning and administrative and organizing skills
  • Ability to work within a pressurized environment
  • Ability to use Initiative and be proactive and selfdriven
  • Ability to work without supervision and within a team
  • Organized, detailoriented and deadlinedriven
  • Customer service orientation essential
  • People centric with a strong focus on the guest experience
  • Wellgroomed appearance as per company standards
  • Positive can do attitude & eager to learn new concepts and practices
  • Proficient in MS Office (Word, Excel, Outlook, Powerpoint)
  • Passion for the travel & hospitality industry
  • Takes initiative and anticipates needs
  • Excellent internal and external communication skills, both verbal and written
  • Innovative, proactive and dependable
  • Enclose a latest photo of yourself

Key Responsibilities

CORE WORK ACTIVITIES
Policies and Procedures

  • Maintain confidentiality of proprietary materials and information.
  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Communication

  • Effective communication, problem solving, decision making and conflict management skills
  • Excellent telephone skills and etiquette
  • Telephonic cold calling to assist sales leaders
  • Talk with and listen to other employees to effectively exchange information.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes, to resolve issues
General Duties

  • Generating reports, collections details, coordinating clients & suppliers
  • Manage and maintain General Manager, Executive Committee, sales executives and managers schedules, appointments and travel arrangements
  • Assist General Manager and sales team by managing schedules, filing important documents and communicating relevant information
  • Monitor, screen, respond to and distribute incoming communications
  • Design, upload, extract and maintain customer databases
  • Record and distribute minutes of meetings for sales team and General Manager
  • Pull daily sales reports, productivity reports and block reports for sales team
  • Conduct research and collect data to prepare reports and documents
  • Coordinates necessary travel arrangements for sales team, General Manager, EXCO team and hotel
  • Coordinates necessary arrangements with vendors relating to sales
  • Ensure the adequacy of salesrelated equipment or material are available at all times
  • Responsible for purchase order process
  • Coordinate, compile and reconcile monthly expense claims, as well as travel expense claims for Director of Sales & Marketing and General Manager
  • Handle the processing of all stock orders with accuracy and timelines on a daily basis
  • Responsible for the monthly payroll process
  • Compiling of ESS data/reports and communicating results to all hotel departments
  • Assist in the preparation and organizing of promotional material or events
  • To complete additional tasks as and where directed by Director of Sales & Marketing and General Manager
  • Complete all daily duties as set out in departmental duties as per operational requirements
  • Prepare gift